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Showing 50 results for "Offshoring"
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses across multiple platforms. Plus, […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Meet the team in Cape Town
Meet the team in Cape Town Meet some of our wonderful team in South Africa as they introduce themselves. We’re very lucky to have the most amazing people working at Sigma Connected and as you can see from the video, you’re in great hands. From outsourced customer service and collections support to offshoring solutions, our […]
This is Sigma Connected South Africa
This is Sigma Connected South Africa Find out more about our operation in South Africa and why it’s the perfect place to offshore your customer contact to. Video transcript What is great about South Africa? The warmth, fun, and culture. South Africans bring that to life, perhaps better than most. When considering South Africa as an […]
Ryan Strategic Advisory | Setting up a new CX location
Ryan Strategic Advisory | Setting up a new CX location Peter Ryan compares emerging and saturated locations vs mature and scalable destinations when looking to set up a new customer experience location offshore. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. We are a full-service market research and advisory firm based in […]
Ryan Strategic Advisory | South Africa as a destination of choice
Ryan Strategic Advisory | South Africa as a destination of choice In times of financial crisis, consumers want more than ever to talk to someone who is skilled, knowledgeable and relatable. Hear Peter Ryan discuss why South Africa is ‘winning’.
This is South Africa
This is South Africa We provide world class customer experience in our South African operation. Have you considered offshoring to South Africa? Explore the Benefits of Offshoring with Sigma Connected South Africa is renowned for its skilled, multilingual workforce and cultural affinity with Western markets, making it an ideal destination for offshoring. At Sigma Connected, […]
Ryan Strategic Advisory | Cape Town’s impressive infrastructure
Ryan Strategic Advisory | Cape Town’s impressive infrastructure Peter Ryan chats about how Cape Town has developed and how the infrastructure that has been put in place can be a benefit for businesses looking to offshore. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. Now, we are a full-service market research and […]
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination Peter Ryan talks about the multi-cultural city of Cape Town and why it is such a major destination for leisure. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. Now, we are a full-service market research and advisory firm that is […]