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Why the human touch is a must for Buy Now Pay Later providers
Why the human touch is a must for Buy Now Pay Later providers In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on all active products, including renewals. That day […]
Impact Sourcing in South Africa
Impact Sourcing in South Africa With the significant difference Impact Sourcing is making across our business especially in South Africa, we talk to Monique Smit, our Head of People & Talent, alongside our Head of Career Development, Loadine George, both based in South Africa, about where we are on our Impact Sourcing journey, what’s coming […]
One me, One Sigma
One me, One Sigma Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have launched our new diversity & inclusion […]
What Insurers and Intermediaries might have missed as they plan and prepare ahead of the FCA’s new Consumer Duty introduction
What Insurers and Intermediaries might have missed as they plan and prepare ahead of the FCA’s new Consumer Duty introduction The watershed policy from the FCA, their new Consumer Duty, will come into force on 31 July 2023 for financial products which are for sale or renewal, and 12 months later on 31 July 2024 […]
Why capacity planning will help Financial Services firms cope with demand from customers seeking support
Why capacity planning will help Financial Services firms cope with demand from customers seeking support The extremely tough financial situation across the UK has impacted countless businesses and individuals, and in turn has seen increased debt with thousands more falling into arrears every month with financial products such as mortgages, credit cards and loans. Commentaries […]
Becoming an exceptional customer service advisor
Becoming an exceptional customer service advisor Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and South Africa – through people who are […]
What makes a great operations manager in an outsourced customer service world?
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
Engaging with customers in debt journey
Engaging with customers in debt journey 2022 was another exciting year for our ReachOut service as we partnered with many more leading UK brands – and secured further awards for our unique approach to engaging with those in debt, identifying vulnerable circumstances and getting customers to the holistic help they need. Having won awards for […]
A new approach to mental health and workplace wellbeing
A new approach to mental health and workplace wellbeing Back in early 2020, when the full force of the devastating Covid pandemic hit the world, here at Sigma Connected we talked widely at the time about the health and wellbeing of our staff – with around 80% instantly switching to work from home as part […]
Mitchells Plain Ambassador brings us closer to the community
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
