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Guest blog: Outsourcing destinations: South Africa vs Philippines

Guest blog: Outsourcing destinations: South Africa vs Philippines Having embarked on several journeys to implement outsourcing strategies, one of the very first, and arguably most important decisions is where “offshore” is actually going to be. The decision of where should in fact, come before decisions on what will be outsourced. The reason for this somewhat […]

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Travel industry – a Q&A with Sarah Birch

Travel industry – a Q&A with Sarah Birch The travel industry suffered greatly through the pandemic with huge financial losses and many people leaving permanently. As people started to travel again the industry was not able to support the volume of travellers and 2022 saw a summer of chaos and disappointed customers. Sigma Connected is […]

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Outsourced complaint management – Emma King

Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]

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A new year needs a new outlook

A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]

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A guide to improving customer service

A guide to improving customer service Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they are […]

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A guide to measuring customer retention

A guide to measuring customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new […]

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Customer-centric collections: How to identify consumer preferences

Customer-centric collections: How to identify consumer preferences According to Business Insider: “There have never been more ways for consumers to pay than there are now.” As consumers have more and more options available, they have developed preferences for how they like to shop and pay. And these preferences extend all the way to how they […]

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How to implement segmentation into your contact strategy

How to implement segmentation into your contact strategy In our recent guide to executing an effective omnichannel collections strategy, we discussed the importance of using data to personalise the strategy you use to engage with your customers. However, if you want to make your omnichannel collections process even more efficient, it’s vital to begin segmenting […]

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How to set a clear data strategy for omnichannel collections

How to set a clear data strategy for omnichannel collections In our recent guide to executing an effective omnichannel collections strategy, we discussed the impact of the current economic climate on collections. Essentially, as 93% of adults in the UK reported an increase in their cost of living between August and September 2022, financial services […]

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Guest blog: Collections with care

Guest blog: Collections with care Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to get bills paid and this means getting payments in. Intelligent Sourcing therefore joined forces with partner Sigma Connected to host a round table discussion led by Richard Lane, […]

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