Search by Category

Showing 84 results for "Blog"

The implications of worsening conditions for the travel sector

The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]

Read more

Why Australia must look west for offshoring solutions

Why Australia must look west for offshoring solutions As part of my role here at Sigma Connected, I am fortunate that I get to travel to our various businesses across the globe, catching up with not only our amazing colleagues, but also new and existing clients. Just a matter of weeks ago, I got to […]

Read more

Celebrating Growth – Dimitri Lee 

Celebrating Growth – Dimitri Lee  As part of our ongoing Celebrating Growth series, this time round we focus on operations manager, Dimitri Lee.  Dimitri, 29, has been with Sigma Connected for seven years having originally joined us as a customer advisor back in November 2015. Since then, the father-of-one has shone and rapidly risen through […]

Read more
Shannon Rietmuller

Celebrating Growth: Shannon Rietmuller

Celebrating Growth: Shannon Rietmuller As part of our Celebrating Growth series, where we focus on employees who have risen through the ranks and are a shining example of how following your dream pays off, we talk to 23-year-old Shannon Rietmuller. Based across our sites in Cape Town, South Africa which deliver international operations, Shannon is […]

Read more
Sigma_Connected237

Q&A – South Africa culture alignment training

Q&A – South Africa culture alignment training Many businesses recognise that offshoring part or all of their customer service function to specialist outsourcing companies in other countries or continents can be hugely beneficial financially. Naturally, however, some have concerns around how high standards will be maintained when offshoring this crucial aspect of their business to […]

Read more

Why it’s such a challenge to recruit the best talent

Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]

Read more

UK Energy Crisis – How customers were supported.

UK Energy Crisis – How customers were supported. I recently spent time with Sigma Connected colleagues in Australia, presenting at the Australian Energy Week conference. Whilst travelling back I had time to reflect on what I had learnt from my time there and the similarities between the UK and Australian energy market.  I left at […]

Read more

Connecting with our South African advisors

Offshoring to South Africa: Connecting with one of our Customer Service advisors Whether it’s via telephone, email, or face-to-face, good customer service hinges on your ability to empathise with your customers. Empathy is a complex human emotion that invites you to feel as others feel about setbacks (or triumphs) in life. It is a pillar […]

Read more

How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]

Read more

Get in touch, we’d love to hear from you.

Get connected