Telecommunications

Telecommunications

Providing a world-class customer experience
Outsourced customer contact services to help you achieve your business ambitions.

Working in partnership with you to deliver a truly flexible and tailored service

The telecommunications sector has been dominated by change, driven by technological developments.

The industry is competitive, but there are many opportunities in an environment where it is predicted that 9 out of 10 adults in developed markets will own a smartphone or mobile device within the next few years.

At Sigma Connected, we are proud to be different. We work in partnership with you and your team, connecting people to deliver a truly flexible and tailored service in a changing environment.

Benefits of our approach Benefits of our approach

We can deliver a complete end-to-end outsourcing solution for all your customer contact. Or you can also utilise our expertise for support in particular areas such as complaint management or collections.

Your business is different to your competitors, and our services are tailored to meet your specific needs. We have experts with experience in the telecommunications industry who can ensure any outsourcing project is a true reflection of your business and your brand.

Our customer advisors are focused on providing the best customer experience, ensuring your brand integrity is maintained at all times. We can demonstrate genuine improvements in your Net Promoter Scores and help you retain customers.

We have developed a unique ‘value-added engine’ reviewing data and informing and improving processes on an ongoing basis. This results in continuous efficiency improvements and cost reductions.

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