Our CSR programme

Our approach to CSR

The Sigma Connected mission to ‘Improve everything always’ is at the core of our drive to being a responsible business. We then focus on people, the communities in which we work and the environment, delivering initiatives to make a real difference to people’s lives.

2025 UK National Contact Centre Awards – Giving Something Back Award (Gold)

In June 2025, Sigma Connected proudly received Gold in the ‘Giving Something Back’ category at the UK National Contact Centre Awards. This honour celebrates our Community Foundation’s outstanding support for charities, notably our long-standing partnership with the Birmingham Women and Children’s Hospital Charity.

We were also Highly Commended for our internal approach to diversity, equity, inclusion and belonging through our One Me, One Sigma programme – a reflection of our culture of respect, representation and community.

These awards recognise our commitment to giving back and living our core value of #AlwaysTogether.”

Our Impact Report

Each year we plan to produce an Impact Report which covers all our CSR activities, sharing goals and the progress we are making towards them. Find the most recent report here.

Our planet

Our aim is to be carbon neutral before the end of 2030, and we are looking at ways to reduce our carbon footprint as well as investing in mitigation projects so we can achieve our goal.

A three-stage approach

Stage one: Measuring and accounting for our carbon footprint across the whole organisation. This is now complete and we have been accredited by National Carbon Solutions as an official carbon measured organisation.

 

Stage two: A carbon reduction plan. Hotspots for us have been Identified as the following:

• Emissions from Purchased Goods and services in the UK and SA
• Emissions from Employee Commuting in SA
• Emissions from Purchased Electricity Consumption in SA

Stage three: Mitigation our remaining footprint through investment into carbon reduction programmes.