“World class collections started with a simple belief. Every customer deserves genuine care, real effort and the strongest possible support, especially those who need it most. Our ambition was to make that instinctive, a culture rather than a checklist. Sigma Connected shared that vision from day one and brought the passion to make it real on every call.”

“We know that when our residents struggle to pay their council tax, it’s rarely a standalone issue. It’s often linked to wider financial pressures, and without early support, debt can quickly escalate.

ReachOut gave us a trusted, non-judgemental way to re-engage residents who had stopped responding, helping them reconnect with council support and begin addressing their arrears. Many also discovered they were entitled to additional financial help – in some cases nearly £800 a month – making a huge difference to their situation.”

The past 12 months have seen us achieve incredible success. It’s been amazing to watch everyone work in such a collaborative environment and to see a partner truly listen to their agents and implement the necessary improvements.”

“The strongest partnerships are built on trust, openness and a shared purpose. Together with Sigma Connected, we empowered our people to deliver the very best outcome for every customer. That’s what genuine partnership looks like.”

“ReachOut have enabled us to start conversations with residents that we had previously been unable to liaise with. This has enabled us to offer further support to more low-income households using the support and advice available to us.”