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We are
We are Sigma Connected
As an outsourcing partner, we provide customer experience solutions, but at Sigma Connected, we do things a little differently.
We are Sigma Connected,
we are different
Different is thousands of independent thinkers, connected and working together. Different is flexible, scalable, smart. Different listens so different learns; that’s why different understands. Different says ‘can do’ and then it does. Different is never settling for ‘good’ as good enough. Different is brave. Different is kind. Different is better.
We are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection is important. Because better connections mean better outcomes for all.
About us
Celebrating 15 years of difference
2026 marks a defining moment for Sigma Connected as we celebrate 15 years of growth, partnership, and progress.
Take a look at our journey
What started as a small business has grown into an organisation of over 5,000 people, supporting clients across different sectors and geographies.
From the beginning, we have taken a different approach – building our business around long-term partnerships, deep sector expertise, and a clear focus on delivering the right outcomes for our clients and their customers.
This milestone reflects more than scale. It reflects how we have chosen to operate.
As customer interactions have become more complex, sensitive, and often regulated, we have focused on the moments that matter most – where empathy, judgement, and expertise make the difference.
Our approach has remained consistent: stay close to our clients, understand their challenges, and deliver in a way that is practical, resilient, and built to last.
Fifteen years in, we are proud of what we have built and the partnerships that have shaped us.
Being different has never been about standing apart for the sake of it – it is about doing the right things, in the right way, for the right reasons. That focus continues to guide us as we look ahead to what comes next.
Our services
We provide outsourced customer experience solutions 24 hours a day, 7 days a week, 365 days a year.
We deliver personalised services across all contact channels including phone, web and live chat, SMS, socials and email.
Working together with you …
Industry recognised
Sigma Connected has been recognised as a Major Contender in the 2024 Customer Experience Management PEAK Matrix® by research company, the Everest Group.
Our industries
Your demands are unique and will naturally vary over time as your business and customers change.
With experience and expertise in a range of industries, we can adapt and will work flexibly with your team leaders to ensure your service needs are always met.
Our work in action
Achieving offshore excellence: scaling sales and service without compromise
Read case study Achieving offshore excellence: scaling sales and service without compromise
Strengthening customer experience while cutting costs by 40%
Read case study Strengthening customer experience while cutting costs by 40%
Building trust with a reputable bank through complex offshore fraud delivery
Read case study Building trust with a reputable bank through complex offshore fraud delivery
“Seeing a company where Sigma Connected genuinely embodies its beliefs and where a people-first mentality is naturally fostered has made working with them a truly humbling experience.”
The past 12 months have seen us achieve incredible success. It’s been amazing to watch everyone work in such a collaborative environment and to see a partner truly listen to their agents and implement the necessary improvements.”
“The leadership team at Sigma Connected is among the best I’ve come across in this industry; they understood our goal and, more importantly, what our customers needed. The results speak for themselves, and I am incredibly grateful to everyone for what we have accomplished.”
“ReachOut have enabled us to start conversations with residents that we had previously been unable to liaise with. This has enabled us to offer further support to more low-income households using the support and advice available to us.”
Our carbon reduction plan
In the UK, we are committed to achieving Net Zero emissions by 2050. In accordance with the governments PPN 06/21 requirements, below is our Carbon Reduction Plan (CRP) for achieving this.
Industry insights
Beyond the Title – with Mike Harfield
Beyond the Title – with Mike Harfield There’s more to our leadership team than their job title. Beyond the Title is our new video series that takes…
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Beyond the Title – with Gary Gilburd
Beyond the Title – with Gary Gilburd There’s more to our leadership team than their job title. Beyond the Title is our new video series…
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How to reduce contact centre demand without hiring more agents – by Rich Furlong
How to reduce contact centre demand without hiring more agents When contact centre demand starts to rise, the first thought is often to hire more…
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Why complaint volumes are rising and what businesses can do about it – by Richard Ferris
Why complaint volumes are rising and what businesses can do about it Complaint volumes can tell you a lot about how your business is performing…
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15 years of Sigma Connected – how we built a different kind of BPO – by Mike Harfield
15 years of Sigma Connected – how we built a different kind of BPO Fifteen years in, the question I keep coming back to is…
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Common outsourcing mistakes and how to avoid them – by Peter Doveren
Common outsourcing mistakes and how to avoid them Outsourcing customer service can be a really smart move for many organisations. It can give you more…
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7 signs your customer service team is at capacity – by Jo Watts
7 signs your customer service team is at capacity Most customer service teams can cope with a busy spell. A product issue, a seasonal peak,…
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15 years of Sigma Connected – building a different kind of BPO – by Gary Gilburd
15 years of Sigma Connected – building a different kind of BPO Fifteen years. Saying it out loud still feels a bit surreal. When Mike…
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Supporting residents in debt – how Barnet Council used ReachOut to re-engage residents struggling with council tax arrears
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Inbound vs outsourced vs offshored customer service – by Ben Jones
Inbound vs outsourced vs offshored customer service When it comes to managing customer service, businesses have more options than ever. You can keep everything in-house,…
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