Financial services

Financial services

Deep expertise in the financial services sector
Helping financial organisations deliver excellent customer experience no matter what challenges the sector is facing.

In partnership with the financial services sector

With many businesses growing and recruiting, and following the rise in remote working, employees in the financial services industry are not restricted by location. This makes it easier to find a job, get a competitive salary and, ultimately, move jobs.

At Sigma Connected, we have experts in contact centre solutions in the financial services sector, and our outsourcing services can provide your organisation with the skilled extra resources you need. We specialise in customer services, collections, complaint management and problem debt engagement.

As an FCA authorised firm, our financial services clients take comfort from the fact that we share the same appreciation of what it means to be a regulated firm and are reassured that we will exercise the same due skill, care and diligence in our business as they do in theirs. As a client, this gives you an unmatched guarantee of our commitment to treating your customers fairly, avoiding foreseeable harm and acting in good faith to ensure great outcomes.

Industry expertise Industry expertise

Industry expertise

Colin McMahon
Director of financial services

Colin has 30 years’ experience in financial services with specialisms in collections and recoveries operations, analytics and strategy development, supplier management, and credit and operational risk.

Hybrid operational delivery model Hybrid operational delivery model

There is shared infrastructure and seamless collaboration between our customer service teams in the UK and South Africa. This blended approach results in reduced costs, and we pass these savings on to you. In the financial services sector, which requires VAT to be paid on third-party services, these cost savings can make a real difference for you and your company.

Our services to the financial services sector Our services to the financial services sector

We offer a joined-up approach to customer conversations across all channels, delivering a high-quality customer experience.

We can take on as much or as little of your collections process as you need. We can also look after your credit card or unsecured loan portfolio, vehicle finance, insurance premium finance or mortgages.

We have the expertise to handle complaints early, before they escalate, to support your customer retention strategy.

Our specialist unique service, ReachOut, helps when you are unable to contact your customers with debts. Sensitive and proactive, our approach engages with your customers, builds trust, advises them of the support available to them and improves outcomes for all parties.

Get in touch with our team today

If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!

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