About us
We deliver a wide range of customer contact solutions for some of the largest and best known brands. We offer a range of outsourced services to our clients, focusing on the customer experience. These include customer services, collections, complaint management, sales, staff training and much more.
Industry expertise
With expertise in multiple sectors, including Energy, Water, Financial Services, Public Sector, Travel & tourism and Telecoms, we connect with clients and their customers across a wide range of industries. We have sector experts who understand your company’s challenges, as they have faced the same issues themselves. They will work closely with you to ensure that the service we provide is exactly what you need.
Award winning business
We have won many awards, which is a reflection of the service we provide our clients and their customers.
Our awards include:
- Accredited as a top UK employer in 2023, 2024 and 2025 by The Sunday Times
- Vulnerable Customer Strategy of the Year – Non-creditor (ReachOut) at the 2023 Credit Awards
- Support Team of the Year – Bronze: UKCCF Awards 2022
- Top Empowered Company: Job Creation at the 2022 Top Empowerment Awards
- 9 Cape BPO 2022 Awards including Top Emerging BPO and Top Community Spirit.
- Best Vulnerable Customer Support Initiative (ReachOut) at the 2021 U&T Awards
- Innovation Award at the 2021 CSA Awards
- Outsourcing Partnership of the Year at the 2019 Handling Awards
- Utility Partner of the Year at the 2018 and 2019 Utility Week Awards
Regulated
FCA regulated
ISO 27001 certified in relation to our Information Security Management System
ISO 9001 certified in relation to our Quality Management System
PCI DSS compliant
About the group
Sigma Connected is a Digicall Group company.
The group’s core services embrace two similar and interconnected disciplines – business process outsourcing (BPO) and business process management (BPM). Customisable for multiple sectors and industries, these services are enabled, integrated, and enhanced by best-in-class technologies, specialised and automated business systems, and the expertise of its outstanding people.
Founded in South Africa in 2003 and operating internationally, Digicall Group partners with its valued clients in pushing boundaries, redefining excellence, and making more possible.
Do what you do best.
We’ll do the rest.
Outsource with confidence
Speak to our team about tailored outsourcing solutions that support retention, satisfaction, and growth.
Speak to our experts