Telecommunications
Providing a world-class customer experience
Outsourced customer contact services to help you achieve your business ambitions.
Working in partnership with you to deliver a truly flexible and tailored service
The telecommunications sector has been dominated by change, driven by technological developments. As customer expectations continue to rise, delivering consistent, high-quality telecommunication customer service has become a critical priority for providers.
The industry is competitive, but there are many opportunities in an environment where it is predicted that 9 out of 10 adults in developed markets will own a smartphone or mobile device within the next few years.
At Sigma Connected, we are proud to be different. We work in partnership with you and your team, connecting people to deliver a truly flexible and tailored service in a changing environment.
Industry expertise
Industry expertise 
Jamie O’Brien
Associate Director – Telecommunications
As a sector-based specialist, Jamie has the exact expertise and track record we’re looking for as we take steps to bolster and develop our telecoms offering. With over 20 years’ of experience in the outsourcing and offshoring sectors, Jamie has first-class credentials within the telecoms industry. He understands the unique regulatory and compliance challenges our clients are facing, and vitally, the solutions and steps businesses need to take.
Benefits of our approach
Benefits of our approach
We can deliver a complete end-to-end outsourcing solution for all your customer contact. Or you can also utilise our expertise for support in particular areas such as complaint management or collections, delivered through tailored telecom outsourcing services.
Your business is different to your competitors, and our services are tailored to meet your specific needs. We have experts with experience in the telecommunications industry who can ensure any outsourcing project is a true reflection of your business and your brand.
Our customer advisors are focused on providing the best customer experience, ensuring your brand integrity is maintained at all times. We can demonstrate genuine improvements in your Net Promoter Scores and help you retain customers.
We have developed a unique ‘value-added engine’ reviewing data and informing and improving processes on an ongoing basis. This results in continuous efficiency improvements and cost reductions.
Get in touch with our team today
If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!
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