Cape Town, South Africa stands out as the offshore destination for voice interactions
In this freely available paper, industry analysts Ryan Strategic Advisory, look at the value proposition for UK and US businesses considering offshoring their customer service. Cape Town, South Africa stands out head and shoulders above other locations.
The paper focuses on the city of Cape Town as the preferred English language offshore destination in South Africa due to the neutrality of accents and the natural emotional intelligence of Capetonians.
As well as focusing on the abilities of the call agents in Cape Town, the paper looks at the direct cost comparisons between the workforce costs compared to onshore UK and US as well as comparing the total cost of operations in other offshore locations such as Jamaica, Malaysia and Poland.
Finally, the paper looks at the availability of the workforce in the city and how it is well positioned for considerable growth in the years to come. With direct flights from the UK and the US, infrastructure investments and population eager to work in customer services, Cape Town stands out as the go-to location for offshoring.
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