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Where did the human in ‘human touch’ go? The path towards a truly customer-centric service with a genuine human touch can be a challenging one. This is especially the case if your company doesn’t have a comprehensive plan in place to embed Human Experience in every area of customer service.
What’s the true impact of Impact Sourcing This paper takes a closer look at Impact Sourcing, the difference it is making to people’s lives and how it’s also great for business. At Sigma Connected, Impact Sourcing plays an important part in our recruitment strategy, both in the UK and in South Africa. In the UK […]
How to deal with customer complaints Knowing how to deal with customer complaints effectively is a cornerstone of customer service. As a business, you will inevitably face unhappy customers. It’s how you respond that matters the most. Whether it’s a small concern or an ongoing issue, complaints often indicate a disconnect between customer expectations and […]
Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]
Cape Town shines in global business services by Ryan Strategic Advisory Cape Town is already a well-established hub for global business services, thanks to its large English-speaking talent pool, cost advantages, time-zone alignment, and rich ecosystem.Now though, its value proposition is improving. A growing set of companies from North America are establishing operations in the […]
Complaints and how to handle them Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right process in place for complaints management, it can be a fantastic opportunity to refine your product or service, improve […]
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]
The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. In this guide, we’re going to explain everything you need to know. If you’d like to learn more about how Sigma Connected can help your business to handle complaints, our team is always […]
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
How to measure customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new customers […]