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How to deal with customer complaints
How to deal with customer complaints Knowing how to deal with customer complaints effectively is a cornerstone of customer service. As a business, you will inevitably face unhappy customers. It’s how you respond that matters the most. Whether it’s a small concern or an ongoing issue, complaints often indicate a disconnect between customer expectations and […]
Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses across multiple platforms. Plus, […]
Cape Town shines in global business services by Ryan Strategic Advisory
Cape Town shines in global business services by Ryan Strategic Advisory Cape Town is already a well-established hub for global business services, thanks to its large English-speaking talent pool, cost advantages, time-zone alignment, and rich ecosystem.Now though, its value proposition is improving. A growing set of companies from North America are establishing operations in the […]
Complaints and how to handle them
Complaints and how to handle them Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right process in place for complaints management, it can be a fantastic opportunity to refine your product or service, improve […]
10 Key Customer Service Principles
10 Key Customer Service Principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]
The Complete Guide To Complaint Handling
The Complete Guide To Complaint Handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. In this guide, we’re going to explain everything you need to know. If you’d like to learn more about how Sigma Connected can help your business to handle complaints, our team is always […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
How to measure customer retention
How to measure customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new customers […]
A guide to why customer service is important to businesses
A guide to why customer service is important to businesses Customer service is something that every business needs to focus on and in this customer service guide, we’ll give you all the information you need to start optimising your approach and give your customers the care, attention and support that they need. Here at Sigma […]
The ultimate list of customer service skills
The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with the right customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly […]
