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The cost-of-living crisis is a ticking time-bomb for businesses

The cost-of-living crisis is a ticking time-bomb for businesses Across the UK, almost all households are feeling the effects of the cost-of-living crisis. According to the Office for National Statistics (ONS), 9 in 10 adults reported their cost of living had increased compared with a year ago and the published rate of inflation confirms that. […]

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Why South Africa is the ideal offshore customer service location

Why South Africa is the ideal offshore customer service location Are you considering offshoring aspects of your customer service but unsure where to start? In this ebook, we debunk some of the myths surrounding offshoring, such as cultural and communication differences, high costs, and how difficult it is to find an outsourcing team that adopts […]

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Key trends in UK debt recovery

Key trends in UK debt recovery in 2022

Key trends in UK debt recovery in 2022 Managing debt recovery is a challenge at the best of times. Ensuring a decent level of owed monies are repaid without alienating long-term relationships is never easy. Debt collection also takes on a social angle, especially when considering the extent to which recovery helps in poverty alleviation. […]

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Retail in the digital age whitepaper

The changing face of retail: how to deliver customer service in the digital age Competition has steadily been heating up in the retail sector for some time. Customer preference toward online shopping is expected to continue as total worldwide sales are forecast to surpass $30 trillion (USD) by 2025. At the same time, retailers are […]

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Customer Retention Whitepaper

Customer Retention: What you need to be doing

Customer Retention: What you need to be doing Brand loyalty was tough before, but it’s been even tougher in recent years. According to McKinsey, 75% of consumers altered their brand preferences during the pandemic, and almost 40% deserted trusted brands to try new ones. There has never been a better time to develop brand empathy […]

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