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Showing 53 results for "Offshoring"
Meet the people behind Sigma Connected in South Africa: Rick Barrett
Meet the people behind Sigma Connected in South Africa: Rick Barrett Our South African operation is home to a huge range of teams, roles and expertise. In this Q&A series, we’re getting to know some of the people behind it and hearing what their part of the business looks like day to day. This time, […]
15 years of difference. Now for the next 15 – by Peter Doveren
15 years of difference. Now for the next 15. I run ultramarathons. When I cross the finish line, I usually need ten minutes to lie down, recover some life and question a few of the decisions that got me there. Signing up for the race is normally one of them. Then, fairly quickly, I start […]
Meet the team behind Sigma Connected in South Africa: Justus Fourie
Meet the team behind Sigma Connected in South Africa: Justus Fourie There’s a lot more to Sigma Connected’s South African operation than the numbers. Behind its growth are amazing people building teams, developing careers, supporting clients and helping customers through increasingly complex conversations. In this Q&A series, we’ll be introducing the leadership team who oversee […]
15 years of Sigma Connected – how we built a different kind of BPO – by Mike Harfield
15 years of Sigma Connected – how we built a different kind of BPO Fifteen years in, the question I keep coming back to is ‘just how did we get here?’. I don’t mean that in a surprised way, although there are still moments when the scale of Sigma Connected makes me stop and think. […]
Common outsourcing mistakes and how to avoid them – by Peter Doveren
Common outsourcing mistakes and how to avoid them Outsourced customer service solutions can be a really smart move for many organisations. It can give you more flexibility, extra capacity, specialist expertise and better cost control, especially when internal teams are already stretched. But outsourcing needs more than a contract and a quick handover. The cracks […]
15 years of Sigma Connected – building a different kind of BPO – by Gary Gilburd
15 years of Sigma Connected – building a different kind of BPO Fifteen years. Saying it out loud still feels a bit surreal. When Mike and I set up Sigma Connected back in 2011, we weren’t trying to build the biggest business in the room. We just wanted to build one that felt different. Something […]
Inbound vs outsourced vs offshored customer service – by Ben Jones
Inbound vs outsourced vs offshored customer service When it comes to managing customer service, businesses have more options than ever. You can keep everything in-house, partner with a specialist provider, or move operations overseas. Each approach comes with its own advantages and trade-offs, especially around cost control, flexibility and customer experience. From my perspective, the […]
Resources and offshoring: The inner circle guide to South African contact centres
The inner circle guide to South African contact centres In partnership with ContactBabel Download the report now