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Showing 48 results for "Offshoring"
15 years of Sigma Connected – how we built a different kind of BPO – by Mike Harfield
15 years of Sigma Connected – how we built a different kind of BPO Fifteen years in, the question I keep coming back to is ‘just how did we get here?’. I don’t mean that in a surprised way, although there are still moments when the scale of Sigma Connected makes me stop and think. […]
Common outsourcing mistakes and how to avoid them – by Peter Doveren
Common outsourcing mistakes and how to avoid them Outsourcing customer service can be a really smart move for many organisations. It can give you more flexibility, extra capacity, specialist expertise and better cost control, especially when internal teams are already stretched. But outsourcing needs more than a contract and a quick handover. The cracks usually […]
15 years of Sigma Connected – building a different kind of BPO – by Gary Gilburd
15 years of Sigma Connected – building a different kind of BPO Fifteen years. Saying it out loud still feels a bit surreal. When Mike and I set up Sigma Connected back in 2011, we weren’t trying to build the biggest business in the room. We just wanted to build one that felt different. Something […]
Inbound vs outsourced vs offshored customer service – by Ben Jones
Inbound vs outsourced vs offshored customer service When it comes to managing customer service, businesses have more options than ever. You can keep everything in-house, partner with a specialist provider, or move operations overseas. Each approach comes with its own advantages and trade-offs, especially around cost control, flexibility and customer experience. From my perspective, the […]
Resources and offshoring: The inner circle guide to South African contact centres
The inner circle guide to South African contact centres In partnership with ContactBabel Download the report now
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected Sigma Connected has expanded to Paarl – our 5th site in South Africa, and our first outside Cape Town’s metro. In this video, Peter Ryan from Ryan Strategic Advisory explains why Paarl is such an exciting new delivery point for […]
Building a better CX – one ingredient at a time
Building a better CX – one ingredient at a time It started as an offhand comment from a client – a bit of a joke, really. “There’s just something about Sigma Connected… what’s your secret sauce?”. It made us smile. But the more we thought about it, the more it stuck. What is it that […]
Introducing our director of operational delivery… Errol van Graan
Introducing our director of operational delivery… Errol van Graan Next up in our latest Q&A feature is Errol van Graan, our recently appointed Director of Operational Delivery in South Africa, covering our Diep River, Retreat, Mitchells Plain and Paarl offices in Western Cape. We sat down with Errol to get to know him and his […]