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Showing 50 results for "Offshoring"
Sigma Connected partners with IRIS on AI technology roll out
Sigma Connected partners with IRIS on AI technology roll out Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform. Sigma Connected, which provides customer experience services for the utilities, […]
What’s the true cost of customer service?
What’s the true cost of customer service? In-house vs outsourced vs offshore – which delivers the most value in terms of quality AND savings? Here we break it down to the average cost per customer service agent in each scenario. “These days, onshoring may not deliver the obvious cost savings of the past, but delivers […]
Introducing our dedicated sector specialist … Susan Young
How insurance specialism is being received by our clients – a Q&A with Susan Young With almost three decades of experience on the client side of the insurance sector, Susan Young, our Group Director of Insurance, formally joined us in January this year to spearhead our growth in the industry. As one of the insurance […]
Sigma Connected announces its first international customer service operation from Cape Town township
Sigma Connected announces its first international customer service operation from Cape Town township Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. E.ON Next, […]
Launch of Mental Health First Aider programme in South Africa
Launch of Mental Health First Aider programme in South Africa Following four years of success across our UK operation, we are delighted to announce the launch of our Mental Health First Aider (MHFA) initiative within our offices in South Africa. Our MHFA programme is one of our most important and significant internal initiatives to date. […]
The Cape Town experience
The Cape Town experience Hear what our team have to say about Cape Town, why it is such a special place and what it means to Sigma Connected. Cape Town, South Africa is the ultimate offshoring destination. Video transcript I have huge emotion when I land in Cape Town; it’s just my favorite place, a […]
Our collections agents and the support they provide
Our collections agents and the support they provide Capetonians are naturals at helping customers with their challenges. Listen to our Sigma Connected collections advisors discuss what it means to support customers who are unable to pay. At Sigma Connected, we hold empathy as the foundation of customer service, particularly in tough financial times. Our trained […]
Fun times with our South African team
Fun times with our South African team Have a look at our South African team enjoying themselves around our Cape Town offices. It’s not all work at Sigma Connected; we recognise the significance of balance and camaraderie in our workplace. Our lively team in Cape Town injects energy and laughter into the office, creating a […]
Impact Sourcing, and why it’s a key recruitment option for BPOs – by Mike Harfield
Impact Sourcing, and why it’s a key recruitment option for BPOs In recent years, there has been a substantial upturn in the number of outsourcing specialists determined to introduce more socially-responsible ways of working. Those ambitions stretch not just across the more obvious, boardroom-driven environmental targets, but are also zoning in on how to support […]
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras Our latest interview places the spotlight on the amazing work that’s happening at Sigma Connected in Cape Town, with Director of International Operations Bevin Sandras discussing why our team there are making such a lasting impact. Q. We’re here to talk […]