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Showing 50 results for "Offshoring"
Meet the team behind Sigma Connected in South Africa: Justus Fourie
Meet the team behind Sigma Connected in South Africa: Justus Fourie There’s a lot more to Sigma Connected’s South African operation than the numbers. Behind its growth are amazing people building teams, developing careers, supporting clients and helping customers through increasingly complex conversations. In this Q&A series, we’ll be introducing the leadership team who oversee […]
15 years of Sigma Connected – how we built a different kind of BPO – by Mike Harfield
15 years of Sigma Connected – how we built a different kind of BPO Fifteen years in, the question I keep coming back to is ‘just how did we get here?’. I don’t mean that in a surprised way, although there are still moments when the scale of Sigma Connected makes me stop and think. […]
Common outsourcing mistakes and how to avoid them – by Peter Doveren
Common outsourcing mistakes and how to avoid them Outsourcing customer service can be a really smart move for many organisations. It can give you more flexibility, extra capacity, specialist expertise and better cost control, especially when internal teams are already stretched. But outsourcing needs more than a contract and a quick handover. The cracks usually […]
15 years of Sigma Connected – building a different kind of BPO – by Gary Gilburd
15 years of Sigma Connected – building a different kind of BPO Fifteen years. Saying it out loud still feels a bit surreal. When Mike and I set up Sigma Connected back in 2011, we weren’t trying to build the biggest business in the room. We just wanted to build one that felt different. Something […]
Inbound vs outsourced vs offshored customer service – by Ben Jones
Inbound vs outsourced vs offshored customer service When it comes to managing customer service, businesses have more options than ever. You can keep everything in-house, partner with a specialist provider, or move operations overseas. Each approach comes with its own advantages and trade-offs, especially around cost control, flexibility and customer experience. From my perspective, the […]
Resources and offshoring: The inner circle guide to South African contact centres
The inner circle guide to South African contact centres In partnership with ContactBabel Download the report now
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected Sigma Connected has expanded to Paarl – our 5th site in South Africa, and our first outside Cape Town’s metro. In this video, Peter Ryan from Ryan Strategic Advisory explains why Paarl is such an exciting new delivery point for […]