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We sit down and chat to our Impact Sourcing partners, Shadow Careers Gary Gilburd, CEO of Sigma Connected, sits down and chats with the CEO of Shadow Careers, Franco Cotumaccio. In South Africa, we partner with Shadow Careers to provide permanent employment opportunities for unemployed youth. Currently, over 60% of our new hires have come […]
Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Our Collections Ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]
Non-household Water – Customer lifecycle At Sigma Connected, we know how competitive the non-household water market can be – and why standout customer service is more important than ever. That’s why we put our in-house industry knowledge and experience to work, helping you stay Ofwat compliant, maintain the highest levels of customer satisfaction, gain and […]