Search by Tag
Showing 48 results for "Offshoring"
Creating an emotional connection with customers – by Mike Harfield
Creating an emotional connection with customers Last month, the Institute of Customer Service released its latest and eagerly-awaited UK Customer Satisfaction Index (UKCSI) report. Published twice a year, the UKCSI is a trusted and independent benchmark of customer satisfaction levels across hundreds of businesses and over a dozen industries. With a consistent set of measures, […]
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth Having embarked on several journeys to implement outsourcing strategies, one of the very first, and arguably most important decisions is where “offshore” is actually going to be. The decision of where should in fact, come before decisions on what will be outsourced. The […]
Is the UK skills shortage impacting your customers’ experience?
Is the UK skills shortage impacting your customers’ experience? Download Now Overview Employers and employees are facing a plethora of problems in the modern job market. From an employee perspective, many people in the UK are dealing with rising costs at home due to soaring inflation. This stress is compounded by burnout at work, causing […]
Why Cape Town is the ideal offshore customer service location
Why Cape Town is the ideal offshore customer service location Download Now An introduction to offshoring The world seems much smaller these days, thanks to the internet and remote working technologies. Covid-19 normalised working from home, from pretty much anywhere, and now we don’t so much as bat an eyelid at (virtually) working with people […]
Offshoring to South Africa – a Q&A with Bevin Sandras
Offshoring to South Africa – a Q&A with Bevin Sandras Great and consistent customer service is the bedrock of any successful business, whatever the industry. Ensuring customers’ needs and demands are met in a timely, professional and friendly manner is crucial for companies to survive and thrive. Offshoring these services – particularly to South Africa […]
Sigma Connected secures Yu Energy contract
Sigma Connected secures Yu Energy contract 01Jul 2022 A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal […]
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]
Staff shortages and how businesses should adapt to get through it
Staff shortages and how businesses should adapt to get through it It’s certainly no secret that labour shortages across the UK are biting hard and the situation is seeing a negative and hugely worrying impact on the country’s post-pandemic economic recovery. There are several factors contributing to this. Brexit has created a shortage of European […]