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Showing 50 results for "Offshoring"
Building a better CX – one ingredient at a time
Building a better CX – one ingredient at a time It started as an offhand comment from a client – a bit of a joke, really. “There’s just something about Sigma Connected… what’s your secret sauce?”. It made us smile. But the more we thought about it, the more it stuck. What is it that […]
Introducing our director of operational delivery… Errol van Graan
Introducing our director of operational delivery… Errol van Graan Next up in our latest Q&A feature is Errol van Graan, our recently appointed Director of Operational Delivery in South Africa, covering our Diep River, Retreat, Mitchells Plain and Paarl offices in Western Cape. We sat down with Errol to get to know him and his […]
Where should you base your customer service teams?
Where should you base your customer service teams? Whether you’re looking for onshore, offshore, or a blend of both, at Sigma Connected, we maintain the highest levels of professionalism and empathy across both our onshore UK teams and offshore team in Cape Town. Our teams are able to navigate the most complex of interactions across […]
Sigma Connected appoints new Director of Operational Delivery
Sigma Connected appoints new Director of Operational Delivery One of the UK’s leading business outsourcing providers has announced the appointment of a new senior director who will lead the delivery of its operations in South Africa. Sigma Connected, which provides contact centre services across the utilities, financial services, telecommunications and insurance services sectors, has appointed […]
The truths & myths of offshoring
The truths & myths of offshoring Take a look as we run through some truths and myths of offshoring to another country.
Our complaints centre of excellence
Our complaints centre of excellence Here at Sigma Connected, we adopt a human-first approach when it comes to complaint management. So, we put the human back into the customer experience. After all, that’s what makes a customer-centric service work so well! Combining powerful analytics with a culture of continuous development, our expert team is primed […]
The true cost of an agent
The true cost of an agent In-house vs outsourced vs offshore – which delivers the most value in terms of quality AND savings? Exceptional customer service matters more now than ever, no doubt about it. But achieving ‘exceptional’ isn’t easy – or cheap. Many companies are struggling to keep costs down while still giving customers […]
A guide to the benefits of outsourcing in 2025 – by Ben Jones
A guide to the benefits of outsourcing in 2025 Outsourcing is one of those terms that’s bandied about a lot in the business world, but what does it really mean? For companies looking to optimise operations, improve efficiency, or tap into specific expertise, outsourcing can be an excellent solution. In this guide, I dive into […]
A fresh start: finding the right outsourcing partner for the year ahead – by Ben Jones
Rethink customer contact outsourcing with Sigma Connected with our bespoke solutions, strong partnerships, and expert handling of complex customer interactions.
Jobs boost as Sigma Connected unveils new Paarl offices and contact centre
Jobs boost as Sigma Connected unveils new Paarl offices and contact centre Hundreds of new jobs are to be created in and around Paarl following the opening of a new office and contact centre by one of the country’s leading offshore Global Business Services (GBS) companies. Sigma Connected, which offers ‘white label’ contact centre services […]