We can take on as much or as little of your collections process as you need. We can also look after your credit card or unsecured loan portfolio, vehicle finance, insurance premium finance or mortgages.

We have the expertise to handle complaints early, before they escalate, to support your customer retention strategy.

Our specialist unique service, ReachOut, helps when you are unable to contact your customers with debts. Sensitive and proactive, our approach engages with your customers, builds trust, advises them of the support available to them and improves outcomes for all parties.

Our expert fraud teams safeguard financial trust, combining expertise with genuine care and understanding in every interaction. Whether resolving fraud disputes or handling lost or stolen card cases, we take a personal approach, aware of the real-life impact of financial uncertainty.

We handle:

Fraud disputes

When your customers report unauthorised transactions, our team steps in to investigate, taking on cases referred by the frontline team. We manage the process end-to-end, working to determine the validity of each claim and to ensure a timely resolution.

Section 75

Following a fraud dispute, our team handles chargebacks and refunds under Section 75, providing customers with rightful compensation for qualifying claims. Our expertise ensures that customers receive a fair outcome while complying with financial regulations.

Preventions

Focused on early detection, our prevention team monitors accounts for unusual activity, alerting customers when suspicious transactions appear. That way we help reduce risk and keep accounts secure.

3rd party fraud

For customers who haven’t received their purchases, our team handles ‘goods not received’ claims. We assess each case, working with third parties to address customer concerns and pursue resolutions where possible.

Fraud recoveries

We pursue funds on behalf of customers who have been victims of financial crime. We also take action to halt unauthorised debit transactions, helping protect customers’ finances.

Lost & stolen

Our dedicated, round-the-clock team handles lost and stolen card reports outside standard business hours. Available 24/7, we act quickly to lock accounts and minimise the impact of lost or stolen cards.