This is Sigma Connected South Africa

Find out more about our operation in South Africa and why it’s the perfect place to offshore your customer contact to.

Video transcript

What is great about South Africa? The warmth, fun, and culture. South Africans bring that to life, perhaps better than most.

When considering South Africa as an offshore destination, the first question is why? The answer is twofold: Firstly, there is a natural engagement and warmth, a connection between customers and those servicing them, particularly noticeable in Cape Town. Our people have a strong history of empathy and understanding, able to put themselves in the customer’s shoes.

At Sigma, our approach to onboarding clients is distinct. We understand that not every client is the same and many have never outsourced before. We develop a bespoke project plan tailored to each client’s unique requirements.

We adopt a people-centric approach, ensuring our staff are well-trained, skilled, and the right fit for the job. This ensures that they can deliver effectively to our clients and their customers. Our training is both face-to-face and virtual, accommodating different learning styles. At Sigma Connected, cultural sensitivity training goes beyond typical topics like weather or local lingo; it includes understanding both similarities and differences in cultures.

What makes Sigma Connected stand out among BPO providers? It’s a place where people connect — whether it’s our employees, our clients, their customers, or the community we support. We engage directly with our community through CSR initiatives and more broadly by creating jobs that make a positive impact.

Impact sourcing is at the heart of what we do, aiming to tap into the vibrant, young talent pool of Capetonians known for their exceptional empathy and customer centricity. This allows them to provide friendly and professional service to customers of any nationality.

We’re proud of how we transform jobs into careers through our leadership development program, helping to grow individuals into the market. Our team is comprised of hard-working, like-minded individuals who are not afraid to voice when changes are needed.

What attracted me to Sigma? During my research, a phrase on the website struck a chord with me: “Sigma is different; difference is brave, difference is kind.” This encapsulated the type of business I wanted to be part of.

Why I love working at Sigma Connected: It feels like a family here. The energy comes from being with people every day, seeing them grow and develop. When faced with challenges, we come together as a team to overcome them. I am passionate and proud to be part of a team that prioritizes people, witnessing firsthand how our work benefits the entire community.