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Showing 62 results for "South Africa"
Meet the team behind Sigma Connected in South Africa: Justus Fourie
Meet the team behind Sigma Connected in South Africa: Justus Fourie There’s a lot more to Sigma Connected’s South African operation than the numbers. Behind its growth are amazing people building teams, developing careers, supporting clients and helping customers through increasingly complex conversations. In this Q&A series, we’ll be introducing the leadership team who oversee […]
Inbound vs outsourced vs offshored customer service – by Ben Jones
Inbound vs outsourced vs offshored customer service When it comes to managing customer service, businesses have more options than ever. You can keep everything in-house, partner with a specialist provider, or move operations overseas. Each approach comes with its own advantages and trade-offs, especially around cost control, flexibility and customer experience. From my perspective, the […]
Resources and offshoring: The inner circle guide to South African contact centres
The inner circle guide to South African contact centres In partnership with ContactBabel Download the report now
The year of grown-up AI in customer service – by Gary Gilburd
The year of grown-up AI in customer service: Trends, tools and human skills shaping contact centres in 2026 Stepping into 2026 feels like a good moment to take stock of where the contact centre world is heading. If the past few years have been about building foundations, this next chapter feels like the one where things get really real when […]
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected Sigma Connected has expanded to Paarl – our 5th site in South Africa, and our first outside Cape Town’s metro. In this video, Peter Ryan from Ryan Strategic Advisory explains why Paarl is such an exciting new delivery point for […]
Sigma Connected appoints new Director of Operational Delivery
Sigma Connected appoints new Director of Operational Delivery One of the UK’s leading business outsourcing providers has announced the appointment of a new senior director who will lead the delivery of its operations in South Africa. Sigma Connected, which provides contact centre services across the utilities, financial services, telecommunications and insurance services sectors, has appointed […]
Jobs boost as Sigma Connected unveils new Paarl offices and contact centre
Jobs boost as Sigma Connected unveils new Paarl offices and contact centre Hundreds of new jobs are to be created in and around Paarl following the opening of a new office and contact centre by one of the country’s leading offshore Global Business Services (GBS) companies. Sigma Connected, which offers ‘white label’ contact centre services […]
Yongama Dolo | This is my story | Where is he now?
In 2022, we told the story of Yongama – a Sigma Connected employee who joined us through our Impact Sourcing initiative, in partnership with Shadow Careers. But where is he now?