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Showing 107 results for "Customer Service"
ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]
The implications of worsening conditions for the travel sector
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]
The missing link: what the travel sector needs to do to regain customers’ trust and loyalty
The missing link: what the travel sector needs to do to regain customers’ trust and loyalty Download Now In 2019, there were an incredible 1.9 billion international trips made globally and the travel sector accounted for almost 1 in 10 jobs worldwide. Then, it all came crashing to a halt as borders closed and planes […]
How do your digital and voice strategies stack up against your peers?
How do your digital and voice strategies stack up against your peers? Download Now Are voice and digital channels competing or complementary? It’s a hotly debated subject that Arum and Sigma Connected have been looking into. Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do […]
How outsourcing can help your business in the cost-of-living crisis
How outsourcing can help your business in the cost-of-living crisis Download Now Across the UK, almost all households are feeling the effects of the cost-of-living crisis. According to the Office for National Statistics (ONS), 9 in 10 adults reported their cost of living had increased compared with a year ago and the published rate of […]
South Africa culture alignment training – a Q&A with Fazlin Jones and Amanda Hughes
South Africa culture alignment training Many businesses recognise that offshoring part or all of their customer service function to specialist outsourcing companies in other countries or continents can be hugely beneficial financially. Naturally, however, some have concerns around how high standards will be maintained when offshoring this crucial aspect of their business to another part […]
Why Cape Town is the ideal offshore customer service location
Why Cape Town is the ideal offshore customer service location Download Now An introduction to offshoring The world seems much smaller these days, thanks to the internet and remote working technologies. Covid-19 normalised working from home, from pretty much anywhere, and now we don’t so much as bat an eyelid at (virtually) working with people […]
South Africa Spotlight: How we create expert customer service advisors at Sigma Connected – a Q&A with Sharna Stemmet and Shannon Rietmuller
South Africa Spotlight: How we create expert customer service advisors at Sigma Connected At Sigma Connected, we always put people first whether that’s our own teams, our clients, our clients’ customers or the community in which we operate. This policy is most clearly seen in our human approach to customer service, but it’s also an […]
How we deliver excellent customer service – a Q&A with Zaid Kamaldien
South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]