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Showing 107 results for "Customer Service"
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes Overview On 1 June this year, Ofgem concluded its four-week consultation which set out proposals to further improve consumer standards in the retail energy industry. With confirmed decisions expected in the coming months, if not weeks, the consultation included proposals which would make […]
Customer service in telecoms: it’s all about better connections – by Rob Sawle
Customer service in telecoms: it’s all about better connections Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to telecommunication customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The […]
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses across multiple platforms. Plus, […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints management overview
Complaints management overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Our collections ecosystem
Our collections ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination Peter Ryan talks about the multi-cultural city of Cape Town and why it is such a major destination for leisure. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. Now, we are a full-service market research and advisory firm that is […]
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and […]