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Showing 65 results for "Customer Service"

Bring back the human element

Where did the human in ‘human touch’ go? The path towards a truly customer-centric service with a genuine human touch can be a challenging one. This is especially the case if your company doesn’t have a comprehensive plan in place to embed Human Experience in every area of customer service.

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National award win for Sigma Connected’s Jason Taylor

National award win for Sigma Connected’s Jason Taylor In yet another proud moment for Sigma Connected, we are delighted to announce that Jason Taylor, our widely respected Head of Customer Contact, has been awarded the Contact Centre Support Manager of the Year title at this year’s UK National Contact Centre Awards. Held at Old Billingsgate […]

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Why 24/7 customer service is important – by Jordan Shaw

Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]

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We are Sigma Connected

We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.

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Complaints Management Overview

Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]

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Our Collections Ecosystem

Our Collections Ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]

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