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Showing 107 results for "Customer Service"
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences” Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and […]
Self-managed teams and the changing shape of customer service
Self-managed teams and the changing shape of customer service During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They […]
The autumn surge and why energy suppliers must be prepared more than ever
With autumn now upon us and winter staring us in the face, October is traditionally the time when energy suppliers start to see an uplift in calls, emails and live chats. But with the well-publicised challenges impacting the UK’s energy sector, we are looking at a far trickier autumn than ever before as companies work […]
