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Showing 107 results for "Customer Service"
What is a self-managed team and how does it work
What is a self-managed team and how does it work Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of […]
Where’s the human element gone in customer service?
What is the human element in customer service and where has it gone? We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, […]
How to keep the human element in customer service
How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]
4 reasons why human interactions beat digital
4 scenarios when digital customer service tools aren’t the best option AI (artificial intelligence) definitely has its place in customer service, with 35% of people saying they frequently use chatbots to resolve an issue. However, there are still many customers who would prefer to talk to a real person. With the ageing population and current […]
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
16Feb 2022 Sigma Connected and Vanquis mark 10-year milestone with new customer service contract A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Sigma Connected, which provides customer contact services for the utilities, finance, telecommunications and retail sectors, has celebrated its 10-year partnership with credit card and […]
Helping customers pay on time: Our top 3 approaches
Helping customers pay on time: our top 3 approaches Over 50,000 SME businesses go bust each year due to problems caused by late payments. Therefore, businesses that rely on regular payments from customers to stay afloat must ensure that those payments arrive on time. To help companies prevent late payments from impacting them negatively, we’ll […]
Succeeding Through Strong Customer Service
Succeeding Through Strong Customer Service Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this […]
Handling Sensitive Situations in Customer Service
Handling sensitive situations in customer service Did you know that one in three people will cut ties with a brand after just one negative interaction? Every interaction a company shares with its customers is a chance to build a relationship. Customer loyalty will be key to business survival in a post-pandemic world, so customer service […]