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Showing 107 results for "Customer Service"
What makes a great operations manager in an outsourced customer service world? a Q&A with Jean-Pierre Hansen
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
Mitchells Plain Ambassador brings us closer to the community – a Q&A with Ricky Mabee
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
Creating an emotional connection with customers – by Mike Harfield
Creating an emotional connection with customers Last month, the Institute of Customer Service released its latest and eagerly-awaited UK Customer Satisfaction Index (UKCSI) report. Published twice a year, the UKCSI is a trusted and independent benchmark of customer satisfaction levels across hundreds of businesses and over a dozen industries. With a consistent set of measures, […]
10 Key customer service principles
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management As part of our Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the hot […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
What is customer service and why is it important?
What is customer service and why is it important? Customer service is something that every business needs to focus on and in this customer service guide, we’ll give you all the information you need to start optimising your approach and give your customers the care, attention and support that they need. Here at Sigma Connected, […]
The ultimate list of customer service skills
The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with excellent customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly fulfilling […]