ECCCSA recognition for Sigma’s ReachOut Pathfinders

Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category.

We were up against seven other organisations from across the UK and Europe, with members of the team proudly collecting the award on Tuesday evening at a gala dinner in London, hosted by BBC presenter, Fiona Bruce.

The award is the latest in a long line of industry recognition for ReachOut. This award entry focussed specifically on our small team of Pathfinders who work every day to signpost customers who are struggling to pay bills – guiding them carefully towards the best financial and wellbeing support.

This latest national recognition rounds off a year in which our Pathfinders have successfully helped hundreds of people – rightly seeing plaudits and praise along the way from various people and organisations.

For further information on ReachOut, you can click over to its home on our website.


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