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Where should you base your customer service teams?
Where should you base your customer service teams? Whether you’re looking for onshore, offshore, or a blend of both, at Sigma Connected, we maintain the highest levels of professionalism and empathy across both our onshore UK teams and offshore team in Cape Town. Our teams are able to navigate the most complex of interactions across […]
Sigma Connected hat trick as Sunday Times top employer
Sigma Connected hat trick as Sunday Times top employer Leading business outsourcing provider Sigma Connected has been named one of the UK’s leading employers for the third successive year in the prestigious The Sunday Times Best Places to Work list. The Birmingham-headquartered company, which provides contact centre services across the utilities, financial services, telecommunications and […]
Does your debt collection strategy really connect with customers?
Does your debt collection strategy really connect with customers? Lots of businesses are fully embracing new technology in their collections communications, but overlooking other channels. However, contact preferences can vary massively due to age, accessibility issues, or situational differences specific to the debt – so is this really what customers want? Find out why an […]
Sigma Connected donates IT equipment to support West Midlands charity
Sigma Connected donates IT equipment to support West Midlands charity A Birmingham business outsourcing firm has donated a batch of laptops to a West Midlands charity which is dedicated to helping disadvantaged refugees and migrants across Birmingham and the Black Country fully integrate into UK life and achieve independence. Sigma Connected, which provides contact centre […]
The UK’s digital switchover – why a spotlight should shine on the vulnerable
The UK’s digital switchover – why a spotlight should shine on the vulnerable By January 2027, the whole of the UK’s creaking analogue landline network will have been replaced by digital and fibre technology. This vital telephony upgrade is part of the UK Digital Switchover which will see the introduction of digital and fibre technology, […]
Sigma Connected reach £100,000 donation mark for Birmingham Children’s Hospital Charity
Sigma Connected reach £100,000 donation mark for Birmingham Children’s Hospital Charity A Birmingham business outsourcing specialist has marked a key milestone in its long-term fundraising for Birmingham Children’s Hospital Charity. Sigma Connected, which provides contact centre services for the utilities, retail, telecommunications and financial services sectors, has now raised £100,000 for the hospital to help […]
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work list. Sigma Connected, which provides […]
The next step on our Disability Confident journey
The next step on our Disability Confident journey In August 2021, we were delighted to be recognised by the Department for Work and Pensions as a Level 2 Disability Confident Employer. Over the past three years, that government scheme recognition has helped us to showcase the importance and value disabled people, and those with health […]
Navigating a potential recession: How DCAs can help
Navigating a potential recession: How DCAs can help As we begin 2024, it is still somewhat touch and go as to whether we will slip into recession. What we can be certain of, is that current inflation and high interest rates continue to put a strain on consumers and businesses alike. Along with more and […]
Sigma Connected Group appoints Susan Young as Director of Insurance Services
Sigma Connected Group appoints Susan Young as Director of Insurance Services Leading business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. In a newly created Group-wide role, Susan will use her insurance expertise to build relations with […]