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Why capacity planning will help Financial Services firms cope with demand from customers seeking support
Why capacity planning will help Financial Services firms cope with demand from customers seeking support The extremely tough financial situation across the UK has impacted countless businesses and individuals, and in turn has seen increased debt with thousands more falling into arrears every month with financial products such as mortgages, credit cards and loans. Commentaries […]
A new approach to mental health and workplace wellbeing
A new approach to mental health and workplace wellbeing Back in early 2020, when the full force of the devastating Covid pandemic hit the world, here at Sigma Connected we talked widely at the time about the health and wellbeing of our staff – with around 80% instantly switching to work from home as part […]
Sigma Connected becomes Mental Health Charter Platinum member
Sigma Connected becomes Mental Health Charter Platinum member As part of our ongoing commitment to the wellbeing and welfare of our employees, we are delighted to announce that we have been named as a Platinum Accredited Member of the Workplace Mental Health Charter. The fantastic recognition is down to the hard work of our team […]
Birmingham youth charity benefits from £2.000 Sigma donation
Birmingham youth charity benefits from £2.000 Sigma donation A Midlands business outsourcing firm has donated £2,000 to a Birmingham charity which provides educational, financial and skills support to children and young people in a disadvantaged inner-city community. Sigma Connected, which provides contact centre services for the utilities, retail, telecommunications and financial services sectors, has donated […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management As part of our Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the hot […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
How to measure customer retention
How to measure customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new customers […]
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
Sigma Connected donates £5,000 to help vulnerable people at Christmas
Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]