Search by Tag
Showing 38 results for "UK"
Sigma Connected donates £5,000 to help vulnerable people at Christmas
Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]
ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]
The cost-of-living crisis is a ticking time-bomb for businesses
The cost-of-living crisis is a ticking time-bomb for businesses Across the UK, almost all households are feeling the effects of the cost-of-living crisis. According to the Office for National Statistics (ONS), 9 in 10 adults reported their cost of living had increased compared with a year ago and the published rate of inflation confirms that. […]
Colin McMahon joins Sigma Connected as Director of Financial Services
Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Global growth continues as Sigma Connected appoints new Chief Strategy Officer Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. The company, which offers contact centre services from its offices in the UK, South Africa and Australia, has appointed Peter Doveren into […]
Why it’s such a challenge to recruit the best talent – by Rich Furlong
Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]
ReachOut shortlisted in the 2022 ECCCSAs
ReachOut shortlisted in the 2022 ECCCSAs We received tremendous news today that we are shortlisted in the widely respected European Contact Centre & Customer Service Awards for our ReachOut initiative. ReachOut, which has already won a series of awards across the BPO and contact centre sectors for how it successfully signposts customers who are struggling […]
Is the UK skills shortage impacting your customers’ experience?
Is the UK skills shortage impacting your customers’ experience? Employers and employees are facing a plethora of problems in the modern job market. With 1 in 5 workers worldwide considering leaving their positions in 2022, the great resignation seems to be in full swing across the globe. A recent PwC study states almost a fifth […]
Midlands refugee charity benefits from £1,000 Sigma donation
Midlands refugee charity benefits from £1,000 Sigma donation 29Jun 2022 A Midlands-based business outsourcing firm has donated £1,000 to a charity which provides free guidance and advice on immigration, destitution and homelessness across Birmingham and the Black Country. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has […]