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ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]
How outsourcing can help your business in the cost-of-living crisis
How outsourcing can help your business in the cost-of-living crisis Download Now Across the UK, almost all households are feeling the effects of the cost-of-living crisis. According to the Office for National Statistics (ONS), 9 in 10 adults reported their cost of living had increased compared with a year ago and the published rate of […]
Colin McMahon joins Sigma Connected as Director of Financial Services
Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Global growth continues as Sigma Connected appoints new Chief Strategy Officer Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. The company, which offers contact centre services from its offices in the UK, South Africa and Australia, has appointed Peter Doveren into […]
Why it’s such a challenge to recruit the best talent – by Rich Furlong
Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]
Is the UK skills shortage impacting your customers’ experience?
Is the UK skills shortage impacting your customers’ experience? Download Now Overview Employers and employees are facing a plethora of problems in the modern job market. From an employee perspective, many people in the UK are dealing with rising costs at home due to soaring inflation. This stress is compounded by burnout at work, causing […]
Midlands refugee charity benefits from £1,000 Sigma donation
Midlands refugee charity benefits from £1,000 Sigma donation 29Jun 2022 A Midlands-based business outsourcing firm has donated £1,000 to a charity which provides free guidance and advice on immigration, destitution and homelessness across Birmingham and the Black Country. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has […]
Smart meters: A solution to the energy crisis
Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
Speeding up smart meter installation
Speeding up smart meter installation Energy companies will likely appreciate the extra time the UK government has allowed for its smart meter rollout. However, it’s still crucial that companies make the installation process as simple and streamlined as possible to ensure that they meet the deadline, regardless of the extra time provided by the delay. […]