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Showing 60 results for "Customer Experience"
Ryan Strategic Advisory | Setting up a new CX location
Ryan Strategic Advisory | Setting up a new CX location Peter Ryan compares emerging and saturated locations vs mature and scalable destinations when looking to set up a new customer experience location offshore. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. We are a full-service market research and advisory firm based in […]
Ryan Strategy Advisory | The importance of the ‘human touch’
Ryan Strategy Advisory | The importance of the ‘human touch’ Peter Ryan highlights the importance of the ‘human touch’ in a CX strategy Video transcription I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. We are a full-service market research and analysis house based in Montreal, Quebec, Canada, focusing exclusively on the BPO and customer experience […]
Ryan Strategic Advisory | Talent at the heart of Cape Town’s BPO value proposition
Ryan Strategic Advisory | Talent at the heart of Cape Town’s BPO value proposition Peter Ryan chats about the fantastic talent that is available in Cape Town and the opportunities it presents to create great customer experiences. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan’s Strategic Advisory, based in Montreal, Quebec, Canada. We are […]
Cape Town shines in global business services by Ryan Strategic Advisory
Cape Town, South Africa stands out as the offshore destination for voice interactions Download Now In this freely available paper, industry analysts Ryan Strategic Advisory, look at the value proposition for UK and US businesses considering offshoring their customer service. Cape Town, South Africa stands out head and shoulders above other locations. The paper focuses […]
10 Key customer service principles
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
What is customer service and why is it important?
What is customer service and why is it important? Customer service is something that every business needs to focus on and in this customer service guide, we’ll give you all the information you need to start optimising your approach and give your customers the care, attention and support that they need. Here at Sigma Connected, […]
The ultimate list of customer service skills
The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with excellent customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly fulfilling […]