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Showing 60 results for "Customer Experience"
Why having happy staff leads to better customer outcomes – by Rich Furlong
Why having happy staff leads to better customer outcomes Over several years there have been countless studies and surveys which discuss the link between how the actions of happy staff lead to happy customers. Those studies often point specifically at the role staff contentment plays, and how getting that balance right truly can drive motivation, […]
Is the quality of customer service really fading? – by Ben Jones
Is the quality of customer service really fading? In its annual study of customer experience trends, the UK Call Centre Management Association (CCMA) has found that 34% of people think customer service is worsening. Their report, Voice of the Contact Centre Consumer, was undertaken through online interviews with 2,000 consumers in March this year. Whilst […]
Sometimes all you need is to speak to someone
Sometimes all you need is to speak to someone We are an outsourcing partner that provides 24/7 white-label customer contact and service centre solutions, but at Sigma Connected, we do things differently. Different is flexible, scalable, empathetic and smart. We are Sigma Connected, we are different.
Sigma Connected Group appoints Lesley Avinou to lead client partnerships
Sigma Connected Group appoints Lesley Avinou to lead client partnerships Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia […]
The importance of building a human connection with customers?
The importance of building a human connection with customers? Download Now The state of customer experience today To thrive, every company must become an empathetic, human-centred organisation. Data, strategy, product or talent, will all have little impact if businesses, at their core, are not led and driven by empathy and customer centricity. To create sustainable […]
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras Our latest interview places the spotlight on the amazing work that’s happening at Sigma Connected in Cape Town, with Director of International Operations Bevin Sandras discussing why our team there are making such a lasting impact. Q. We’re here to talk […]
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes Overview On 1 June this year, Ofgem concluded its four-week consultation which set out proposals to further improve consumer standards in the retail energy industry. With confirmed decisions expected in the coming months, if not weeks, the consultation included proposals which would make […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints management overview
Complaints management overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Non-household Water – Customer lifecycle
Non-household Water – Customer lifecycle At Sigma Connected, we know how competitive the non-household water market can be – and why standout customer service is more important than ever. That’s why we put our in-house industry knowledge and experience to work, helping you stay Ofwat compliant, maintain the highest levels of customer satisfaction, gain and […]