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Showing 25 results for "Customer Experience"
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras Our latest interview places the spotlight on the amazing work that’s happening at Sigma Connected in Cape Town, with Director of International Operations Bevin Sandras discussing why our team there are making such a lasting impact. Q. We’re here to talk […]
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes – by Rob Sawle
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes – by Rob Sawle Overview On 1 June this year, Ofgem concluded its four-week consultation which set out proposals to further improve consumer standards in the retail energy industry. With confirmed decisions expected in the coming months, if not weeks, the consultation included […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints Management Overview
Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Non-household Water – Customer lifecycle
Non-household Water – Customer lifecycle At Sigma Connected, we know how competitive the non-household water market can be – and why standout customer service is more important than ever. That’s why we put our in-house industry knowledge and experience to work, helping you stay Ofwat compliant, maintain the highest levels of customer satisfaction, gain and […]
Ryan Strategic Advisory | Setting up a new CX location
Ryan Strategic Advisory | Setting up a new CX location Peter Ryan compares emerging and saturated locations vs mature and scalable destinations when looking to set up a new customer experience location offshore.
Ryan Strategy Advisory | The importance of the ‘human touch’
Ryan Strategy Advisory | The importance of the ‘human touch’ Peter Ryan highlights the importance of the ‘human touch’ in a CX strategy
Ryan Strategic Advisory | Talent at the heart of Cape Town’s BPO value proposition
Ryan Strategic Advisory | Talent at the heart of Cape Town’s BPO value proposition Peter Ryan chats about the fantastic talent that is available in Cape Town and the opportunities it presents to create great customer experiences.
Cape Town shines in global business services by Ryan Strategic Advisory
Cape Town shines in global business services by Ryan Strategic Advisory Cape Town is already a well-established hub for global business services, thanks to its large English-speaking talent pool, cost advantages, time-zone alignment, and rich ecosystem.Now though, its value proposition is improving. A growing set of companies from North America are establishing operations in the […]
10 Key customer service principles
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]