Search by Tag
Showing 8 results for "Customer Experience"
A new year needs a new outlook
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
A guide to why customer service is important to businesses
A guide to why customer service is important to businesses Customer service is something that every business needs to focus on and in this customer service guide, we’ll give you all the information you need to start optimising your approach and give your customers the care, attention and support that they need. Here at Sigma […]
The ultimate list of customer service skills
The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with the right customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly […]
The implications of worsening conditions for the travel sector
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]
What does the customer experience of the future look like?
What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
Are self-managed teams changing the shape of customer experience?
Are self-managed teams changing the shape of customer experience? We are fortunate here at Sigma that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey to support customers […]