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Showing 60 results for "Customer Experience"
The implications of worsening conditions for the travel sector
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]
How do your digital and voice strategies stack up against your peers?
How do your digital and voice strategies stack up against your peers? Download Now Are voice and digital channels competing or complementary? It’s a hotly debated subject that Arum and Sigma Connected have been looking into. Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do […]
How a human touch improves customer loyalty
How a human touch improves customer loyalty and retention A staggering 74% of customers say they’re more loyal to a company when they can speak to a real person instead of an automated system when they need assistance. Whilst digital solutions are great for improving efficiency and providing 24/7 support, it’s clear that human beings […]
Succeeding Through Strong Customer Service
Succeeding Through Strong Customer Service Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this […]
Handling Sensitive Situations in Customer Service
Handling sensitive situations in customer service Did you know that one in three people will cut ties with a brand after just one negative interaction? Every interaction a company shares with its customers is a chance to build a relationship. Customer loyalty will be key to business survival in a post-pandemic world, so customer service […]
What does the customer experience of the future look like?
What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing […]
Are self-managed teams changing the shape of customer experience?
Are self-managed teams changing the shape of customer experience? Download Now We are fortunate here at Sigma Connected that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey […]
