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Showing 60 results for "South Africa"
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination Peter Ryan talks about the multi-cultural city of Cape Town and why it is such a major destination for leisure. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. Now, we are a full-service market research and advisory firm that is […]
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
Celebrating Growth – Kyle Paulse
Celebrating Growth – Kyle Paulse With a passion for developing people, Kyle Paulse from our team in South Africa is next up in our Celebrating Growth series. Kyle, 29, is based at our Woodstock offices in Cape Town and has recently been promoted into a Client Trainer role working on our Telecommunications campaign. Kyle joined […]
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and […]
What makes a great operations manager in an outsourced customer service world? a Q&A with Jean-Pierre Hansen
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
The Siggy School of Success goes from strength to strength
The Siggy School of Success goes from strength to strength Here at Sigma Connected we are delighted with the ongoing opportunities that our Siggy School of Success is providing across our international sites in South Africa. Named after our much-loved mascot Siggy, who helps bring our vision and values to life, the Siggy School of […]
Celebrating Growth – Percival Petersen
Celebrating Growth – Percival Petersen As part of our Celebrating Growth series, our next Sigma Connected colleague to be placed under the spotlight is 28-year-old Percival Petersen. Based in our Woodstock offices in South Africa, Percival has recently been promoted into a Team Leader role, working on our Debtline campaigns which help people reduce and […]
Mitchells Plain Ambassador brings us closer to the community – a Q&A with Ricky Mabee
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
Creating an emotional connection with customers – by Mike Harfield
Creating an emotional connection with customers Last month, the Institute of Customer Service released its latest and eagerly-awaited UK Customer Satisfaction Index (UKCSI) report. Published twice a year, the UKCSI is a trusted and independent benchmark of customer satisfaction levels across hundreds of businesses and over a dozen industries. With a consistent set of measures, […]
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth Having embarked on several journeys to implement outsourcing strategies, one of the very first, and arguably most important decisions is where “offshore” is actually going to be. The decision of where should in fact, come before decisions on what will be outsourced. The […]