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Showing 35 results for "Collections"
Measuring success: What are the best KPIs for collections?
In collections, it’s easy to assume that payment is the most important marker for success. However, at Sigma Connected, we tend to think a little more long-term than that. Although there are endless contact centre KPIs that businesses can use to audit collections, we believe that the most important are those that indicate the quality […]
Does your debt collection strategy really connect with customers?
Does your debt collection strategy really connect with customers? Lots of businesses are fully embracing new technology in their collections communications, but overlooking other channels. However, contact preferences can vary massively due to age, accessibility issues, or situational differences specific to the debt – so is this really what customers want? Find out why an […]
Sigma Connected recognised for collections and recoveries excellence through Arum accreditation
Sigma Connected recognised for collections and recoveries excellence through Arum accreditation Business outsourcing provider Sigma Connected has been officially endorsed for its collections and recoveries excellence by Arum. Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been awarded the independent Arum Approved Servicer certification for meeting Arum’s […]
Empathy and human interaction are still key as people continue to struggle to pay bills
Empathy and human interaction are still key as people continue to struggle to pay bills In the past week, the Financial Conduct Authority (FCA) released the findings from its ‘Financial Lives cost of living’ survey, which tracks the number of households in financial difficulty or hardship. It saw nearly 3,500 adults in the UK taking […]
Help your customers: 5 ways to deal with debt
Help your customers: 5 ways to deal with debt In this article we look at how the financial climate is creating an increasing “buy now, pay later” culture. With costs continuing to increase in all areas of their lives, people could become stuck in a debt cycle. How do they choose what bills to pay? […]
Our collections agents and the support they provide
Our collections agents and the support they provide Capetonians are naturals at helping customers with their challenges. Listen to our Sigma Connected collections advisors discuss what it means to support customers who are unable to pay. At Sigma Connected, we hold empathy as the foundation of customer service, particularly in tough financial times. Our trained […]
Navigating a potential recession: How DCAs can help
Navigating a potential recession: How DCAs can help As we begin 2024, it is still somewhat touch and go as to whether we will slip into recession. What we can be certain of, is that current inflation and high interest rates continue to put a strain on consumers and businesses alike. Along with more and […]
Why we excel at collections
Why we excel at collections Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. Arrears collection can be a difficult subject to approach with customers, so engaging in a way that’s compassionate, caring, and empathetic is crucial. You’re not just dealing with money, you’re dealing […]
Sigma Connected Group announces entry into the US market
Sigma Connected Group announces entry into the US market A British outsourcing organization has announced its expansion into the United States as it secures its first two new clients in the country. The Sigma Connected Group, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail […]