Search by Tag
Showing 35 results for "Collections"
Colin McMahon joins Sigma Connected as Director of Financial Services
Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]
Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment
Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies. Following an announcement earlier this year, Sigma Connected South Africa, which offers […]
How do your digital & voice collections strategies stack up against your peers?
How do your digital & voice collections strategies stack up against your peers? Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do you decide? When is it is right to automate the customer contact on a digital channel and when should the human touch remain […]
Sigma Connected wins Anglian Water vulnerable customer support contract
21Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the deal […]
Why you should outsource the collections process
Why you should consider outsourcing your collections The global market value for outsourcing customer service is set to reach almost $82 billion in 2022, as more companies realise that they don’t need in-house customer service teams to provide great customer experiences. Outsourced and in-house collection teams are a vital customer touchpoint and an essential part […]
The consequences of late payments for your business
The Consequences of Late Payments for Your Business Late payments are putting the survival of many UK companies at risk. In fact, 1 in 3 business leaders agree that late payments pose the most significant threat to their organisation. When a company relies on timely payments, they can’t afford to ignore the importance of a […]
Helping customers pay on time: Our top 3 approaches
Helping customers pay on time: our top 3 approaches Over 50,000 SME businesses go bust each year due to problems caused by late payments. Therefore, businesses that rely on regular payments from customers to stay afloat must ensure that those payments arrive on time. To help companies prevent late payments from impacting them negatively, we’ll […]
How to make collections more straightforward
How to make the debt collection process more straightforward With the pandemic having such a devastating impact on so many areas of people’s lives, from employment to health, we’re currently heading into a period of economic difficulty. The poorest half of the UK’s population have seen their disposable incomes fall by an average of £110 […]