Search by Tag
Showing 18 results for "Collections"
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
Customer-centric collections: How to identify consumer preferences
Customer-centric collections: How to identify consumer preferences According to Business Insider: “There have never been more ways for consumers to pay than there are now.” As consumers have more and more options available, they have developed preferences for how they like to shop and pay. And these preferences extend all the way to how they […]
How to implement segmentation into your contact strategy
How to implement segmentation into your contact strategy In our recent guide to executing an effective omnichannel collections strategy, we discussed the importance of using data to personalise the strategy you use to engage with your customers. However, if you want to make your omnichannel collections process even more efficient, it’s vital to begin segmenting […]
How to set a clear data strategy for omnichannel collections
How to set a clear data strategy for omnichannel collections In our recent guide to executing an effective omnichannel collections strategy, we discussed the impact of the current economic climate on collections. Essentially, as 93% of adults in the UK reported an increase in their cost of living between August and September 2022, financial services […]
Guest blog: Collections with care
Guest blog: Collections with care Debt collection is and always has been an issue. Private businesses, councils, housing associations and myriad others are going to have to get bills paid and this means getting payments in. Intelligent Sourcing therefore joined forces with partner Sigma Connected to host a round table discussion led by Richard Lane, […]
Sigma Connected receives national recognition from Nedbank for home loans collections success
Sigma Connected receives national recognition from Nedbank for home loans collections success A Western Cape business outsourcing company has been recognised for a national award following its success in recovering debt linked to home loans. Sigma Connected, which offers customer contact centre services in the financial services, telecommunications, retail, insurance, government and logistics industries, has […]
Colin McMahon joins Sigma Connected as Director of Financial Services
Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]
Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment
Sigma Connected and Shadow Careers open Mitchells Plain contact centre and training facility to tackle youth unemployment 08Jul 2022 A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies. Following an announcement earlier this year, Sigma Connected South Africa, […]
How do your digital & voice collections strategies stack up against your peers?
How do your digital & voice collections strategies stack up against your peers? Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do you decide? When is it is right to automate the customer contact on a digital channel and when should the human touch remain […]
