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Showing 30 results for "Collections"
How Sigma Connected is supporting vulnerable customers who are hard to reach? A Q&A with Sarah Henry
How Sigma Connected is supporting vulnerable customers who are hard to reach? A Q&A with Sarah Henry ReachOut is a completely unique customer contact service created by Sigma Connected. The name describes the service perfectly, our clients ask us to ‘reach out’ to customers who are in arrears with their payments and who they are […]
Contact strategy manager – dialler strategy – a Q&A with Jason Taylor
Contact strategy manager – dialler strategy – a Q&A with Jason Taylor Here at Sigma Connected, we take pride in the fact that we are recognised as a business that does things differently. As part of that, we strive to make the process between customers and our contact centre agents as efficient and hassle-free as […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Our Collections Ecosystem
Our Collections Ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]
McLaren Credit Services secures Qualco partner status
McLaren Credit Services secures Qualco partner status One of the UK’s newest and fastest growing debt collection providers has been awarded partner status by leading data analytics and panel manager, Qualco UK. Following a rigorous due diligence process, McLaren Credit Services, which provides debt resolution services to various sectors, including utilities, finance, telecommunications, and retail, […]
Mitchells Plain Ambassador brings us closer to the community – a Q&A with Ricky Mabee
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
New research shows organisations are failing to grasp customer interaction needs
New research shows organisations are failing to grasp customer interaction needs Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms […]
Customer-centric collections: How to identify consumer preferences
Customer-centric collections: How to identify consumer preferences According to Business Insider: “There have never been more ways for consumers to pay than there are now.” As consumers have more and more options available, they have developed preferences for how they like to shop and pay. And these preferences extend all the way to how they […]
How to implement segmentation into your contact strategy
How to implement segmentation into your contact strategy In our recent guide to executing an effective omnichannel collections strategy, we discussed the importance of using data to personalise the strategy you use to engage with your customers. However, if you want to make your omnichannel collections process even more efficient, it’s vital to begin segmenting […]
How to set a clear data strategy for omnichannel collections
How to set a clear data strategy for omnichannel collections In our recent guide to executing an effective omnichannel collections strategy, we discussed the impact of the current economic climate on collections. Essentially, as 93% of adults in the UK reported an increase in their cost of living between August and September 2022, financial services […]