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Showing 29 results for "Vulnerable Customers (ReachOut)"

Being a ReachOut Pathfinder

Being a ReachOut Pathfinder – a Q&A with Lauren

Being a ReachOut Pathfinder ReachOut Pathfinders have a real passion for helping. They are a group of committed, empathetic individuals who are specially trained to navigate those difficult conversations with customers who’ve fallen behind on their bills and don’t know where to get the help they need. Creating a safe environment for sensitive disclosures means […]

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ReachOut | Supporting vulnerable customers

ReachOut | Supporting vulnerable customers Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut is a new and unique service from Sigma Connected to address the dual challenge of low […]

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Engaging with customers in debt journey – by David Murphy

Engaging with customers in debt journey – by David Murphy 2022 was another exciting year for our ReachOut service as we partnered with many more leading UK brands – and secured further awards for our unique approach to engaging with those in debt, identifying vulnerable circumstances and getting customers to the holistic help they need. […]

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The complete guide to complaint handling

The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. In this guide, we’re going to explain everything you need to know. If you’d like to learn more about how Sigma Connected can help your business to handle complaints, our team is always […]

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Sigma Connected donates £5,000 to help vulnerable people at Christmas

Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]

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ECCCSA recognition for Sigma’s ReachOut Pathfinders

ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]

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The cost-of-living crisis is a ticking time-bomb for businesses

The cost-of-living crisis is a ticking time-bomb for businesses Across the UK, almost all households are feeling the effects of the cost-of-living crisis. According to the Office for National Statistics (ONS), 9 in 10 adults reported their cost of living had increased compared with a year ago and the published rate of inflation confirms that. […]

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Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]

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ReachOut shortlisted in the 2022 ECCCSAs

ReachOut shortlisted in the 2022 ECCCSAs We received tremendous news today that we are shortlisted in the widely respected European Contact Centre & Customer Service Awards for our ReachOut initiative. ReachOut, which has already won a series of awards across the BPO and contact centre sectors for how it successfully signposts customers who are struggling […]

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Key trends in UK debt recovery in 2022

Key trends in UK debt recovery in 2022 Managing debt recovery is a challenge at the best of times. Ensuring a decent level of owed monies are repaid without alienating long-term relationships is never easy. Debt collection also takes on a social angle, especially when considering the extent to which recovery helps in poverty alleviation. […]

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