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Showing 27 results for "Vulnerable Customers (ReachOut)"
Being a ReachOut Pathfinder – a Q&A with Lauren
Being a ReachOut Pathfinder ReachOut Pathfinders have a real passion for helping. They are a group of committed, empathetic individuals who are specially trained to navigate those difficult conversations with customers who’ve fallen behind on their bills and don’t know where to get the help they need. Creating a safe environment for sensitive disclosures means […]
How Sigma Connected is supporting vulnerable customers who are hard to reach? A Q&A with Sarah Henry
How Sigma Connected is supporting vulnerable customers who are hard to reach? A Q&A with Sarah Henry ReachOut is a completely unique customer contact service created by Sigma Connected. The name describes the service perfectly, our clients ask us to ‘reach out’ to customers who are in arrears with their payments and who they are […]
ReachOut | Supporting vulnerable customers
ReachOut | Supporting vulnerable customers Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut is a new and unique service from Sigma Connected to address the dual challenge of low […]
Engaging with customers in debt journey
Engaging with customers in debt journey 2022 was another exciting year for our ReachOut service as we partnered with many more leading UK brands – and secured further awards for our unique approach to engaging with those in debt, identifying vulnerable circumstances and getting customers to the holistic help they need. Having won awards for […]
The complete guide to complaint management
The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. This guide covers everything from customer complaint management through to effective resolution strategies, giving you all the insights you need. If you’d like to learn more about how Sigma Connected can help your […]
Sigma Connected donates £5,000 to help vulnerable people at Christmas
Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]