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Showing 29 results for "Vulnerable Customers (ReachOut)"
Vulnerable customers: How are Sigma reaching out?
Vulnerable customers: How are Sigma reaching out? The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever […]
Consumer vulnerability – an insightful panel discussion
Consumer vulnerability – an insightful panel discussion Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended […]
ReachOut wins CSA innovation award
10Sept 2021 ReachOut wins CSA innovation award I am delighted to announce that last week Sigma Connected was the proud winner of the Innovation Award at the 2021 CSA Awards. This prestigious award was for our hugely successful ReachOut initiative, which is helping a growing number of our UK clients engage with customers who potentially […]
Sigma celebrates Pure Planet contract win following vulnerable customer pilot
27Aug 2021 Sigma celebrates Pure Planet contract win following vulnerable customer pilot A business outsourcing specialist has won a new contract to support a 100% renewable energy supplier to manage its most vulnerable or financially challenged customers through ground-breaking new service, Reach:Out. Sigma Connected, which provides customer contact services for some of Britain’s biggest energy […]
Vulnerable customers – why water companies can do things differently
Vulnerable customers – why water companies can do things differently It’s been just over 12 months since I joined the fantastic team here at Sigma Connected and during what has been an unprecedented year caused by the Covid-19 pandemic, we have seen a variety of debates which have created conversation and began to lead change […]
ReachOut shortlisted for innovation award
09Aug 2021 ReachOut shortlisted for innovation award We’re excited to announce that our new ReachOut service has been shortlisted for the Innovation Award at the Credit Services Association’s (CSA) inaugural awards. The Innovation Award recognises a company, department, team or individual who ‘has demonstrated high levels of creativity, adaptability and inventiveness in adapting to the […]
ReachOut makes #TheFirstStep easier through partnership with StepChange
29Mar 2021 ReachOut makes #TheFirstStep easier through partnership with StepChange Problem Debt and the ‘No-Contact’ Challenge Is there an alternative to traditional third party Debt Collection Agencies (DCA) for consumers with debts who do not engage with their lenders or suppliers – especially those with problem debt or who are vulnerable? How do we ensure […]
The power of caring – energy debt in a covid world
The power of caring – energy debt in a covid world Financial hardship and energy debt Covid-19, for many people, is about to have a far greater impact than health worries, concern for vulnerable relatives and curtailment of freedoms. Perhaps the most worrying, and uncontrollable consequence has yet to be fully felt – that of […]