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Showing 24 results for "Vulnerable Customers (ReachOut)"
Connecting with customers in financial difficulty
Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
What role should brands play to support customers in challenging times?
What role should brands play to support customers in challenging times? Download Now How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just […]
How financial institutions can help customers dealing with money problems
How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]
Sigma Connected wins Anglian Water vulnerable customer support contract
21Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the deal […]
Giving vulnerable customers the best experience
Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]
Day in the life of a pathfinder supporting vulnerable customers
Day in the life of a pathfinder supporting vulnerable customers Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible […]
Vulnerable customers: How are Sigma reaching out?
Vulnerable customers: How are Sigma reaching out? The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever […]
Consumer vulnerability – an insightful panel discussion
Consumer vulnerability – an insightful panel discussion Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended […]