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Showing 29 results for "Vulnerable Customers (ReachOut)"
Connecting with customers in financial difficulty
Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
Sigma Connected to provide award-winning ReachOut service to Nationwide members
30May 2022 Sigma Connected to provide award-winning ReachOut service to Nationwide members Business process outsourcer Sigma Connected has agreed a deal with Nationwide Building Society to provide its award-winning ReachOut service to the building society’s members. The agreement, which is the first Sigma Connected has signed with a bank or building society, will see the […]
What role must brands play to support customer wellbeing
What role must brands play to support customer wellbeing How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just about every platform, brands […]
How financial institutions can help customers dealing with money problems
How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]
Sigma Connected wins Anglian Water vulnerable customer support contract
21 Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the […]
Giving vulnerable customers the best experience
Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]
The energy market 2022 – Vulnerable customers and increasing energy costs
With an increase in energy bills looming and reports of the price cap taking average bills from £1,277 per year to over £2,000, it’s not just vulnerable customers that are going to be impacted, however the most vulnerable could suffer more severe consequences. At an expected average increase of c£60 per month more customers are […]
The energy market in 2022 – a look forward to the fall out from 2021
The energy market in 2022 – a look forward to the fall out from 2021 Unfortunately energy companies encountered a tougher year than ever this year with wholesale costs of buying electricity and gas soaring to record levels, and the price cap on energy bills meaning they couldn’t even recover their costs from customers. The […]
Day in the life of a pathfinder supporting vulnerable customers
Day in the life of a pathfinder supporting vulnerable customers Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible […]