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Showing 38 results for "Outsourcing"
Sigma Connected partners with IRIS on AI technology roll out
Sigma Connected partners with IRIS on AI technology roll out Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform. Sigma Connected, which provides customer experience services for the utilities, […]
What’s the true cost of customer service?
What’s the true cost of customer service? In-house vs outsourced vs offshore – which delivers the most value in terms of quality AND savings? Here we break it down to the average cost per customer service agent in each scenario. “These days, onshoring may not deliver the obvious cost savings of the past, but delivers […]
A homage to contact centre agents: the unsung heroes of your brand
A homage to contact centre agents: the unsung heroes of your brand When we think about the hierarchy in a business, contact centre agents often get the short end of the stick. They’re seen as the bottom rung, the entry-level folks – it’s the job you do before you get a ‘real job’. But that […]
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times
Sigma Connected accredited as a top UK employer for second year in a row by The Sunday Times Business outsourcing provider Sigma Connected has been named for the second year in a row as one of the UK’s top employers in the prestigious The Sunday Times Best Places to Work list. Sigma Connected, which provides […]
Why we excel at collections
Why we excel at collections Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. Arrears collection can be a difficult subject to approach with customers, so engaging in a way that’s compassionate, caring, and empathetic is crucial. You’re not just dealing with money, you’re dealing […]
Sigma Connected Group announces entry into the US market
Sigma Connected Group announces entry into the US market A British outsourcing organization has announced its expansion into the United States as it secures its first two new clients in the country. The Sigma Connected Group, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail […]
Customer service in telecoms: it’s all about better connections – by Rob Sawle
Customer service in telecoms: it’s all about better connections Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to telecommunication customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The […]
Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses across multiple platforms. Plus, […]
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth
Guest blog: Outsourcing destinations: South Africa vs Philippines – by Steve Holdsworth Having embarked on several journeys to implement outsourcing strategies, one of the very first, and arguably most important decisions is where “offshore” is actually going to be. The decision of where should in fact, come before decisions on what will be outsourced. The […]
The implications of worsening conditions for the travel sector
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]