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Showing 17 results for "Outsourcing"

How to deal with customer complaints

How to deal with customer complaints Knowing how to deal with customer complaints effectively is a cornerstone of customer service. As a business, you will inevitably face unhappy customers. It’s how you respond that matters the most. Whether it’s a small concern or an ongoing issue, complaints often indicate a disconnect between customer expectations and […]

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Why 24/7 customer service is important – by Jordan Shaw

Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]

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Sigma Connected announces UK jobs boost for 2023

Sigma Connected announces UK jobs boost for 2023 UK business outsourcing specialist Sigma Connected has announced it is creating hundreds of new jobs as part of its ongoing growth plans. Sigma, which offers customer contact centre services across the energy, water, insurance and financial services sectors, has announced it is looking to create 500 new […]

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The implications of worsening conditions for the travel sector

The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]

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Can you trust an outsource partner to manage your complaints?

Can you trust an outsource partner to manage your complaints? The key to overall success is finding a partner that shares common values and ethos with your business, whose management you can trust and work with, where the outsourcer will positively enhance your brand and reputation. At a point where the customer experience is already […]

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How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure

How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t […]

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