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Showing 23 results for "Financial Services"
Preparing for the unexpected – the importance of customer service in crisis management
Preparing for the unexpected – the importance of customer service in crisis management Even small, unexpected changes in your organisation can significantly impact your customer base. A tech failure or disruption could derail a customer’s day, and changes like sudden price increases might seriously affect their daily lives. In unexpected situations like these, having a […]
Introducing our dedicated sector specialist … Colin McMahon
Introducing our dedicated sector specialist – a Q&A with Colin McMahon Colin McMahon, our widely respected Director of Financial Services, is next up to take part in our Q&A series. In our brief interview, we spent time with Colin chatting about his role here at Sigma Connected, what his experience adds to our financial services […]
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why capacity planning will help Financial Services firms cope with demand from customers seeking support
Why capacity planning will help Financial Services firms cope with demand from customers seeking support The extremely tough financial situation across the UK has impacted countless businesses and individuals, and in turn has seen increased debt with thousands more falling into arrears every month with financial products such as mortgages, credit cards and loans. Commentaries […]
How do your digital and voice strategies stack up against your peers?
How do your digital and voice strategies stack up against your peers? Download Now Are voice and digital channels competing or complementary? It’s a hotly debated subject that Arum and Sigma Connected have been looking into. Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do […]
Colin McMahon joins Sigma Connected as Director of Financial Services
Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
The importance of empathy during collections
The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]
Bounce Back Loans – a whitepaper
Bounce Back Loans – a whitepaper Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan […]