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Showing 11 results for "Financial Services"

Why capacity planning will help Financial Services firms cope with demand from customers seeking support

Why capacity planning will help Financial Services firms cope with demand from customers seeking support The extremely tough financial situation across the UK has impacted countless businesses and individuals, and in turn has seen increased debt with thousands more falling into arrears every month with financial products such as mortgages, credit cards and loans. Commentaries […]

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Colin McMahon joins Sigma Connected as Director of Financial Services

Colin McMahon joins Sigma Connected as Director of Financial Services Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Sigma Connected, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors, has appointed finance […]

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Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]

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Key trends in UK debt recovery

Key trends in UK debt recovery in 2022

Key trends in UK debt recovery in 2022 Managing debt recovery is a challenge at the best of times. Ensuring a decent level of owed monies are repaid without alienating long-term relationships is never easy. Debt collection also takes on a social angle, especially when considering the extent to which recovery helps in poverty alleviation. […]

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The importance of empathy during collections

The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]

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Bounce Back Loans – a whitepaper

Bounce Back Loans – a whitepaper Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan […]

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Bounce Back Loans – a fine balancing act for lenders

Bounce Back Loans – a fine balancing act for lenders With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business Interruption Loan […]

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Sigma features highly on Women in Credit Awards shortlist!

26 Jul 2021 Sigma features highly on Women in Credit Awards shortlist! The Women in Credit Awards is highly respected in the industry and exclusively champions the work of women across the credit and financial services industry.  Sigma Connected is proud to announce that we have been shortlisted in six categories at this year’s Awards. We have been […]

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