Search by Tag
Showing 23 results for "Financial Services"
Why fraud resolution matters more than detection speed – by Colin McMahon
Why fraud resolution matters more than detection speed Fraud resolution over detection speed Fraud can be stressful for customers and create pressure for the teams supporting them. In financial services, the focus often sits on how quickly suspicious activity is spotted, but a fast alert doesn’t guarantee a clean outcome. In reality, what happens after […]
The human factor in fraud support – by Colin McMahon
The human factor in fraud support When fraud happens, it’s people who feel the impact first. So it makes sense that the people dealing with it – not just the systems spotting it – play such an important role. In financial services, technology is brilliant at picking up red flags quickly, but it’s human support […]
How to transform your complaints process
How to transform your complaints process The importance of effective complaint procedures in the financial services industry can’t be overstated. In many cases, it can be the difference between a lost customer and a salvaged relationship, which in turn means that your complaints management can directly impact your opportunity for repeat business in the future. […]
Discover our smarter fraud response
Discover our smarter fraud response Our expert fraud teams safeguard financial trust, combining expertise with genuine care and understanding in every interaction. Whether resolving fraud disputes or handling lost or stolen card cases, we take a personal approach, aware of the real-life impact of financial uncertainty.
Managing dynamic fraud threats
Managing dynamic fraud threats The real costs of fraud Front-line fraud teams are under pressure. In a sector struggling with dynamic threats and high staff turnover, maintaining an effective operational response is becoming ever-more difficult. The scale of the challenge is immense. Fraud now accounts for 41% of all crime¹ in England and Wales. In […]
Transforming complaints into customer loyalty
Transforming complaints into customer loyalty The hidden opportunity in every complaint Handled right, they’re an opportunity to strengthen a customer relationship, improve processes and earn long-term loyalty. As an outsourcing partner for customerexperience solutions, at Sigma Connected we know better than most that you can’t always please everyone. Just look at the figures: The Financial […]
Complaints: Turning fear into fuel – by Richard Ferris
Complaints: Turning fear into fuel Few words spark more unease in financial services than ‘complaint’. It carries the weight of regulatory pressure, reputational risk, and expensive remediation. But complaints don’t have to be a trigger for anxiety – reframed as intelligence, they can strengthen compliance efficiency, reduce operational costs, and improve customer outcomes. Complaints can […]
Complaint resolution is the new loyalty battleground – by Richard Ferris
Complaint resolution is the new loyalty battleground Loyalty in financial services is no longer just about perks like better rates, bonus points, or exclusive offers. Increasingly, it’s shaped by how firms respond when something goes wrong. Customers are paying closer attention to the resolution experience, and regulators are taking note too – the FCA’s Consumer […]
