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How a good complaint handling strategy retains customers
How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing […]
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t […]
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences” Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and […]
Celebrating Growth – Salama Collisen
15 Dec 2021 Celebrating Growth – Salama Collisen Meet Salama Collisen, a Sigma veteran who has been with us since our humble beginnings in 2011. In 2008 she matriculated top of her school. Due to financial difficulties, she had no choice but to start working to support her family. Salama has held various management roles […]
Celebrating Growth – Nathan
15 Dec 2021 Celebrating Growth – Nathan Meet Nathan, One of our newly appointed operations managers for our “Proof of Concept” campaigns. Nathan joined the contact centre industry in 2016 when he decided to take a break from his education degree. Within weeks of joining the industry, Nathan became a “Subject Matter Expert” and played […]
Celebrating Growth – Jean Pierre Hansen
15 Dec 2021 Celebrating Growth – Jean Pierre Hansen Jean Pierre Hansen is one of our newly appointed Operations Managers. His Career in the BPO industry began in 2012 and in less than a year he became a Team manager. JP used his leadership position as a tool to represent, empower and challenge the narrative […]
Day in the life of a pathfinder supporting vulnerable customers
Day in the life of a pathfinder supporting vulnerable customers Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible […]
Why should South African businesses consider outsourcing? In conversation with Clayton Durand.
Why should South African businesses consider outsourcing? In conversation with Clayton Durand The past year has emerged to be one of the most challenging in recent history, with businesses around the world scrambling to find new ways to recover from the health and economic challenges posed by the COVID-19 pandemic. The pandemic has had an […]
Celebrating Growth – Tareeq Salie
10 Dec 2021 Celebrating Growth – Tareeq Salie Meet Tareeq, our recently appointed Operations Manager on one of our financial services campaigns. Tareeq’s journey with Sigma began in 2010 when we were known as “First Credit Services” as an Advisor. In 2013 he took a leap of faith and applied for a team manager position […]