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Panic stations, and why retailers must plan and prepare

Panic stations, and why retailers must plan and prepare It’s a sad but true fact that since the Covid pandemic and numerous lockdowns took hold in the UK during 2020, our high streets have remained quieter than normal, with the traditional hustle and bustle nothing like pre-pandemic levels. Whist it is fantastic to see our […]

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Consumer vulnerability blog

Consumer vulnerability – an insightful panel discussion

Consumer vulnerability – an insightful panel discussion Last week I was delighted to be part of an expert panel of Vulnerability Champions during a breakout session on Day Two of the 2021 Utility Week Consumer Vulnerability and Debt Conference, where we explored innovation to support vulnerable customers. Thanks to all those of you who attended […]

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The UK energy market ‘crisis’

The UK energy market ‘crisis’ Anyone reading the news today in the UK will have seen the extensive headlines and reporting on mounting fears for the country’s energy market, with FTSE stocks falling and companies struggling. With gas prices up 70% in a little over a month, some energy providers face bankruptcy and there is […]

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Energy switching and the role providers can play

Energy switching and the role providers can play It’s widely known across the industry that around half of the UK’s population switch energy suppliers regularly as they look for the best deal and better service. This “engaged” 50% have often painstakingly researched their next move, compared prices online, or taken advice from friends and family. […]

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Bounce Back Loans – a whitepaper

Bounce Back Loans – a whitepaper Earlier this summer, I was delighted to present our latest whitepaper which was essentially a thought leadership piece on the Government’s Bounce Back Loans (BBLS) – focusing mainly on the risks of the scheme and other Whiteball-backed initiatives like it. Schemes like the BBLS, the Coronavirus Business Interruption Loan […]

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