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Learning and development – how Sigma is creating long-lasting excellence
Learning and development – how Sigma is creating long-lasting excellence The successful learning journeys for our people here at Sigma Connected is the core of our training and development programme over the past 10 years. So here in the latest of our online Q&A series, we chat to Yasmin Neal, our Director of Learning and […]
How the Utility sector is primed to leverage data and build a customer-centric future
How the Utility sector is primed to leverage data and build a customer-centric future There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up […]
Increasing cost pressures on energy providers
The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]
Vulnerable customers: How are Sigma reaching out?
Vulnerable customers: How are Sigma reaching out? The Covid-19 pandemic, coupled with worries over rising energy prices and the cost of living, has had an unprecedented impact on the mental health and financial wellbeing of millions here in the UK. Mental health and financial struggles often go hand-in-hand and presently more people than ever […]
Self-managed teams and the changing shape of customer service
Self-managed teams and the changing shape of customer service During the past few months some of our senior leaders here at Sigma Connected have been taking the time to produce a variety of industry-related whitepapers. These whitepapers provide thought leadership – helping to articulate a particular problem and what the potential solutions may be. They […]
Data protection and a potential Whitehall own goal
Data protection and a potential Whitehall own goal British businesses have until just before midnight on the 19 November 2021 to provide their feedback to the Department of Digital, Culture, Media and Sport (DCMS) on their paper, ‘Data: a new direction’. Through this public consultation, the government’s aims are wide-reaching with DCMS proposing a series […]
Australia’s commitment to clean energy requires the Utility sector to introduce a stronger strategic digital capability.
Australia’s commitment to clean energy requires the Utility sector to introduce a stronger strategic digital capability. The next five years will be crucial for the Australian utilities sector as it transitions to clean energy. As a country that is relatively playing catchup in the renewable energy space, there’s a lot of ground to make up […]
COP26’s priorities highlight the importance of our own contributions
COP26’s priorities highlight the importance of our own contributions With political leaders from all corners of the globe facing a tranche of make-or-break decisions at COP26 in Glasgow, I wanted to take the opportunity to provide an overview of our own efforts to become carbon neutral. Here at Sigma Connected, as we work hard to […]
South Africa – In challenging times outsourcing could be the solution for your business
South Africa – In challenging times outsourcing could be the solution for your business Even at the best of times, outsourcing can provide significant benefits to a business. At the worst of times, it becomes even more valuable. Not that I’m suggesting these are the worst of times, but Covid has undoubtedly created unique challenges […]
The autumn surge and why energy suppliers must be prepared more than ever
With autumn now upon us and winter staring us in the face, October is traditionally the time when energy suppliers start to see an uplift in calls, emails and live chats. But with the well-publicised challenges impacting the UK’s energy sector, we are looking at a far trickier autumn than ever before as companies work […]