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Showing 40 results for "Videos"
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints management overview
Complaints management overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Our collections ecosystem
Our collections ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]
Non-household Water – Customer lifecycle
Non-household Water – Customer lifecycle At Sigma Connected, we know how competitive the non-household water market can be – and why standout customer service is more important than ever. That’s why we put our in-house industry knowledge and experience to work, helping you stay Ofwat compliant, maintain the highest levels of customer satisfaction, gain and […]
Celebrating International Women’s Day
Celebrating International Women’s Day Sigma Connected is very fortunate to employ amazing women from all walks of life, around the globe, to help us #improveeverythingalways. Today is all about celebrating them.
Meet the team in Cape Town
Meet the team in Cape Town Meet some of our wonderful team in South Africa as they introduce themselves. We’re very lucky to have the most amazing people working at Sigma Connected and as you can see from the video, you’re in great hands. From outsourced customer service and collections support to offshoring solutions, our […]
This is Sigma Connected South Africa
This is Sigma Connected South Africa Find out more about our operation in South Africa and why it’s the perfect place to offshore your customer contact to. Video transcript What is great about South Africa? The warmth, fun, and culture. South Africans bring that to life, perhaps better than most. When considering South Africa as an […]
ReachOut | Supporting vulnerable customers
ReachOut | Supporting vulnerable customers Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut is a new and unique service from Sigma Connected to address the dual challenge of low […]
Ryan Strategic Advisory | Setting up a new CX location
Ryan Strategic Advisory | Setting up a new CX location Peter Ryan compares emerging and saturated locations vs mature and scalable destinations when looking to set up a new customer experience location offshore. Video transcript Hi, I’m Peter Ryan, Principal Analyst at Ryan Strategic Advisory. We are a full-service market research and advisory firm based in […]
Ryan Strategic Advisory | South Africa as a destination of choice
Ryan Strategic Advisory | South Africa as a destination of choice In times of financial crisis, consumers want more than ever to talk to someone who is skilled, knowledgeable and relatable. Hear Peter Ryan discuss why South Africa is ‘winning’.