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Showing 40 results for "Videos"
Beyond the Title – with Mike Harfield
Beyond the Title – with Mike Harfield There’s more to our leadership team than their job title. Beyond the Title is our new video series that takes a light-hearted look at the people behind Sigma Connected’s leadership team, giving you the chance to get to know them beyond the boardroom. In each episode, a different member of […]
Beyond the Title – with Gary Gilburd
Beyond the Title – with Gary Gilburd There’s more to our leadership team than their job title. Beyond the Title is our new video series that takes a light-hearted look at the people behind Sigma Connected’s leadership team, giving you the chance to get to know them beyond the boardroom. In each episode, a different […]
Discover our smarter fraud response
Discover our smarter fraud response Our expert fraud teams safeguard financial trust, combining expertise with genuine care and understanding in every interaction. Whether resolving fraud disputes or handling lost or stolen card cases, we take a personal approach, aware of the real-life impact of financial uncertainty.
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected
Expanding beyond Cape Town metro: Paarl’s BPO potential | Ryan Strategic Advisory x Sigma Connected Sigma Connected has expanded to Paarl – our 5th site in South Africa, and our first outside Cape Town’s metro. In this video, Peter Ryan from Ryan Strategic Advisory explains why Paarl is such an exciting new delivery point for […]
The human touch in customer experience | Ryan Strategic Advisory x Sigma Connected
The human touch in customer experience | Ryan Strategic Advisory x Sigma Connected In an era where AI and automation dominate the conversation, are we at risk of losing the human touch in customer experience? Peter Ryan from Ryan Strategic Advisory explores why empathy and human connection remain vital, even as technology reshapes the contact […]
The truths & myths of offshoring
The truths & myths of offshoring Take a look as we run through some truths and myths of offshoring to another country.
Our people centric culture
Our people centric culture We are Sigma Connected, and we are different. By sticking to our values, we have created an inclusive culture which puts no one above and no one below. This allows us to maintain flexibility and continue learning as we grow. We believe in equal opportunities and that everyone deserves to have […]
Our complaints centre of excellence
Our complaints centre of excellence Here at Sigma Connected, we adopt a human-first approach when it comes to complaint management. So, we put the human back into the customer experience. After all, that’s what makes a customer-centric service work so well! Combining powerful analytics with a culture of continuous development, our expert team is primed […]
The true cost of an agent
The true cost of an agent In-house vs outsourced vs offshore – which delivers the most value in terms of quality AND savings? Exceptional customer service matters more now than ever, no doubt about it. But achieving ‘exceptional’ isn’t easy – or cheap. Many companies are struggling to keep costs down while still giving customers […]
Yongama Dolo | This is my story | Where is he now?
In 2022, we told the story of Yongama – a Sigma Connected employee who joined us through our Impact Sourcing initiative, in partnership with Shadow Careers. But where is he now?